Hanna Duran
Clearfield,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JW World Resources
Ogden, Utah
01.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Order Selector
Associated Foods Distribution Center
Ogden
03.2019 - 12.2021
- Prepared products for packaging and shipping according to company specifications.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
HR Director
Push Innovation Live
Ogden, UT
01.2015 - 03.2019
- Designed training programs that met the needs of both individual departments and the organization as a whole.
- Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts.
- Facilitated employee dispute resolution processes by providing mediation services when necessary.
- Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
Education
High School Diploma -
Washington High School
Ogden, UT06-2012
Skills
- Account updating
- Scheduling
- Complaint resolution
- Customer relationship management (CRM)
- Retail sales customer service
- Money handling
- Relationship building
- Multi-task management
- Decision-making
- Stress management
- Active listening
- Conflict resolution
Timeline
Customer Service Representative
JW World Resources
01.2022 - Current
Order Selector
Associated Foods Distribution Center
03.2019 - 12.2021
HR Director
Push Innovation Live
01.2015 - 03.2019
High School Diploma -
Washington High School