Hanna Duran
Clearfield,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
JW World Resources
01.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conducted regular follow-up calls with customers after resolving their issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Order Selector
Coca-Cola
03.2019 - 12.2021
- Prepared products for packaging and shipping according to company specifications.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Operated pallet jacks and forklifts to efficiently select and transport orders.
- Ensured accurate order selection by utilizing warehouse management systems.
HR Director
Push Innovation Live
01.2015 - 03.2019
- Designed training programs that met the needs of both individual departments and the organization as a whole.
- Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts.
- Facilitated employee dispute resolution processes by providing mediation services when necessary.
- Prepared reports detailing various aspects of human resources operations such as staffing levels, salary ranges, compensation plans.
Education
High School Diploma -
Washington High School
Ogden, UT06-2012
Skills
- Account updating
- Scheduling
- Complaint resolution
- Customer relationship management (CRM)
- Retail sales customer service
- Money handling
- Relationship building
- Multi-task management
- Decision-making
- Stress management
- Active listening
- Conflict resolution
Timeline
Customer Service Representative
JW World Resources
01.2022 - Current
Order Selector
Coca-Cola
03.2019 - 12.2021
HR Director
Push Innovation Live
01.2015 - 03.2019
High School Diploma -
Washington High School