Hanna Gray
Henrico,VA
Summary
Dedicated assistant manager focused on completing work quickly and consistently surpassing targets. Reliable team member accustomed to taking on challenging tasks and delivering customer service that exceeds expectations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Orange Slices, Inc.
07.2021 - Current
- Trained team members on appropriate application of policies and procedures.
- Answered questions and recommended solutions to address escalated customer complaints.
- Coached associates to create strong team consistently delivering best-in-class customer service.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Took initiative in handling problems and used independent judgement to take immediate corrective actions.
Cashier
Food Lion
04.2020 - 06.2021
- Accepted cash, debit and credit cards, and gift certificates in line with company policy.
- Adhered to cash handling policies and procedures.
- Provided customers with outstanding customer service exceeding store expectations.
- Greeted customers with prompt and friendly service.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
Customer Service Agent
Liz And Christi Cleaning
02.2017 - 02.2020
- Resolved customer inquiries, issues, and complaints providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Returned customer calls and responded to inquiries and complaints.
- Offered products and services to meet customers' needs and goals.
- Addressed customer issues and complaints and resolved issues promptly.
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2017
Skills
- Customer Service
- Product education
- Problem resolution
- Client communication
- Upselling
- Product knowledge
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Orange Slices, Inc.
07.2021 - Current
Cashier
Food Lion
04.2020 - 06.2021
Customer Service Agent
Liz And Christi Cleaning
02.2017 - 02.2020
High School Diploma -
Northeastern High School
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