Hanna Ham
DURANT
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations
Overview
8
8
years of professional experience
Work History
Receptionist
Anita's Therapeutic Massage & Spa
Durant, OK
03.2018 - Current
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated communication between therapists and clients to optimize appointment flow.
- Maintained accurate records of client appointments and service history using scheduling software.
- Trained new staff on front desk protocols and customer engagement techniques.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Education
Bachelor's Degree - Psychology
Southeastern Oklahoma State University
Durant, OK05-2023
Skills
- Organization skills
- Telephone skills
- Appointment scheduling
- Basic accounting
- Multitasking and prioritization
- Customer service
- Punctual and reliable
- Conflict resolution
- Time management
- Recordkeeping and bookkeeping
- Problem-solving
Timeline
Receptionist
Anita's Therapeutic Massage & Spa
03.2018 - Current
Bachelor's Degree - Psychology
Southeastern Oklahoma State University