Hanna Havens
TX
Summary
Developed beauty services skills in fast-paced salon environment, excelling in client consultations and personalized treatments. Proficient in skincare, makeup application, and hairstyling, with focus on client satisfaction. Professional with strong background in beauty and wellness, prepared for this role. Skilled in hair styling, makeup application, and skincare treatments. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.
Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care. Patient care professional with extensive experience in coordinating healthcare services. Known for effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Assurance
08.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Ensured accurate organization and storage of signed documents and records.
- Ensured patient satisfaction through effective communication and problem resolution.
- Communicated effectively with senior management to address and resolve issues.
- Provided actionable solutions to patient problems, enhancing overall company operations.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Cosmetologist
Self-employed
01.2015 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Handled chemicals and products efficiently to ensure client safety and satisfaction.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
Assistant Bookkeeper
Havens Whitetail Ranch
06.2012 - 08.2013
- Managed and structured financial documents to ensure efficient access and retrieval.
- Organized detailed financial documents to ensure accurate record-keeping.
- Gathered samples for DNA testing.
Education
Cosmetology
Charles And Sue's Cosmetology School
Bryan, TX 12-2015
High School Diploma -
Montgomery High School
Montgomery, TX05-2012
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Patient care and education
- Attention to detail
- Customer service
- Organizational skills
- Scheduling appointments
- Patient relations
- Patient records management
- Medical terminology
- Patient registration
- Patient flow management
- Goal setting
- Scheduling
- Healthcare system navigation
- HIPAA protocol adherence
- Patient satisfaction
- Selling and upselling
- Cosmetology
- Reflective listening
- Makeup artistry
- Hair extension application
- Sanitation maintenance
- Bleaching, dyeing, and tinting
- Client consultation
- Licensed cosmetologist
Certification
- HIPAA Compliance Certification – Various Providers.
- Certified Medical Assistant (CMA)
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - TX Board of Cosmetology.
Timeline
Patient Coordinator
Assurance
08.2024 - Current
Cosmetologist
Self-employed
01.2015 - Current
Assistant Bookkeeper
Havens Whitetail Ranch
06.2012 - 08.2013
- HIPAA Compliance Certification – Various Providers.
- Certified Medical Assistant (CMA)
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - TX Board of Cosmetology.
Cosmetology
Charles And Sue's Cosmetology School
High School Diploma -
Montgomery High School
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