Hanna Henderson
Medical assistant
Pegram,TN
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Hard worker, willing to learn, team player and can multi task under stressful situations!! Authorized to work in the US for any employer
Overview
9
9
years of professional experience
Work History
Medical Assistant
Ascension Neurosurgery
Nashville, TN
08.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted back office patient processes to reduce office wait times.
- Contacted medical facilities to schedule patients for admission.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Supported administrative staff by processing payments.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Explained treatment procedures and physicians' instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized patient charts before each day's clinic sessions began.
- Able to take verbal and written orders.
- Set up surgical dates and educate patients on what they should expect throughout their surgical scheduling process.
- Be empathetic and understanding when patients are having a hard time.
Server
Chili's
Bellevue, TN
01.2021 - 12.2022
- Great and take orders make sure everyone is taken care of
- Make sure people have a great time
- Be able to multitask under stressful situations.
- Have physical strength and stamina to be on your feet all day long.
Server
Margaritaville
Nashville, TN
05.2022 - 08.2022
- Communication
- Organization
- Customer service
- Patience
- Physical stamina
- Neat appearance
- Memory for patrons and their orders
- Conflict resolution
Hostess
Jonathan's Grille
Bellevue, TN
08.2019 - 09.2020
- Assist Guests and has great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Inspected dining and serving areas for cleanliness and proper setup.
- Greeted customers and provided them with menus.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Kroger Associate
Kroger
Bellevue, TN
12.2016 - 07.2017
- Recommended, selected and located merchandise based on customer desires.
- Operated equipment such as scanners and scales correctly during checkout process.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Cleaned shelves, counters and tables to maintain organized store.
- Cash handling
- Basic math skills
- Strong product knowledge and understanding of customer base
- Bagging items carefully
- Verbal communication skills
- Issuing refunds & exchanges
- Weighing & scanning items
- Greeting customers
Toys Sales Associate
Philips toy mart
Belle Meade, TN
09.2015 - 01.2016
- Being able to listen to what the customer and is trying to find
- Help them with the toy shopping experience
- Make suggestions based on information they have given you
- Be able to complete a transaction when they are through shopping whether that being cash or card
Education
GED -
Penn foster
Nashville, TN01.2021
Skills
- Host/Hostess
- Organizational Skills
- POS
- Restaurant Experience
- Serving Experience
- Food Service
- Food Preparation
- Customer service
- Cashiering
- Driving
- Patient-focused care
- Check-in coordination
- Medical office administration
- Patient assessments and care
- Calm and level-headed under duress
- Medical terminology
- Professional bedside manner
- Prioritizing stat orders
- Medical terminology knowledge
- Patient management
- Electronic medical records
- CPR
- Medical records confidentiality
- Reliable transportation
- Compassionate
- Valid Tennessee driver's license
Certifications
- CCMA
Timeline
Medical Assistant
Ascension Neurosurgery
08.2022 - Current
Server
Margaritaville
05.2022 - 08.2022
Server
Chili's
01.2021 - 12.2022
Hostess
Jonathan's Grille
08.2019 - 09.2020
Kroger Associate
Kroger
12.2016 - 07.2017
Toys Sales Associate
Philips toy mart
09.2015 - 01.2016
GED -
Penn foster
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