Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Hanna Hermesdorf

El Paso,TX

Summary

Passionate and efficient leader with a proven track record at Bath & Body Works, excelling in team building and marketing tactics. Expert in enhancing customer satisfaction and driving business performance through strategic planning and conflict resolution. Skilled in multitasking and fostering client relationships, significantly contributing to operational excellence and market alignment.

Overview

1
1
Certification

Work History

Holiday Assistant Manager

Bath & Body Works
El Paso, TX
10.2024 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Proposed or approved modifications to project plans.
  • Managed customer service inquiries and complaints in a timely manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Examined data insights to align strategies with market behaviors.

Education

MBA - Marketing

The University of Texas At El Paso
El Paso, TX
06-2027

Skills

  • Marketing tactics
  • Team building
  • Decision-making
  • Money handling
  • Conflict resolution
  • Client Relationship Building
  • Multitasking and organization
  • Reporting and documenting
  • Retail operations
  • Customer service and satisfaction

Accomplishments

  • Received UTEP Excellence Scholarship
  • Was part of DECA organization (Distributive Eduction Clubs of America) I was the president for our region in high school and I lead my team to state competition in Dallas,Tx

Certification

  • Certified in Entrepreneurship and Small Business
  • Microsoft Office Specialist: Certified in Microsoft Excel Expert

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Holiday Assistant Manager

Bath & Body Works
10.2024 - Current

MBA - Marketing

The University of Texas At El Paso

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Hanna Hermesdorf