Hanna Jones
American Fork,UT
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Lenoir City Ford. Successfully enhanced operational efficiency and maintained high satisfaction ratings at Instacart through effective communication and online order fulfillment. Detail-oriented with a focus on quality, consistently reducing errors in assembly at Newell Rubbermaid.
Overview
8
8
years of professional experience
Work History
Shopper
Instacart
01.2025 - Current
- Learned customer service protocols to enhance shopping experience for clients.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
Receptionist
Lenoir City Ford
04.2018 - 09.2018
- Managed front desk operations, ensuring efficient communication between departments and clients.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Maintained appointment schedules, coordinating meetings for staff and clients efficiently.
- Provided administrative support by maintaining organized records and files for easy retrieval.
- Implemented improvements in reception workflow, contributing to enhanced operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Assembly
Newell Rubbermaid
05.2017 - 08.2017
- Managed inventory levels efficiently, reducing waste generation during module assembly operations.
- Maximized product quality with meticulous attention to detail during assembly procedures.
- Reduced assembly errors by consistently following detailed instructions and adhering to safety protocols.
Education
Penn Foster Career School
Scranton, PASkills
- Strong work ethic
- Online order fulfillment
- Customer service
Timeline
Shopper
Instacart
01.2025 - Current
Receptionist
Lenoir City Ford
04.2018 - 09.2018
Assembly
Newell Rubbermaid
05.2017 - 08.2017
Penn Foster Career School
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