Overview
Work History
Education
Skills
References
Timeline
Generic

Hanna Kessler

Buffalo,NY

Overview

5
5
years of professional experience

Work History

Bartender/Server

Applebee's Grill + Bar
Amherst, NY
06.2023 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Process payments and input orders into the POS system.
  • Use of lottery machine and different games
  • Provide drink suggestions.
  • Close down and stock the bar area at the end of the night.

Fragrance Vendor

Macy's
Cheektowaga, NY
03.2023 - Current
  • Explain and upsell fragrances to clientele.
  • Prepare gift sets and wrap gifts.
  • Keep track of other vendors sales and prices to aid in marketing.

Bartender/Server/FOH Trainer

Olive Garden
Cheektowaga, NY
04.2022 - 06.2023
  • Train new front of house staff including bartenders, servers, hosts, and bussers.
  • Open, close, and stock the bar for each rotating shift.
  • Stock liquor cabinets and wine walls.
  • Deep cleaning the bar or my section throughout the shift when applicable.

Manager

McDonald's
Arcade, NY
04.2019 - 06.2022
  • Organize shift positions and manage call offs and coverage for said shifts.
  • Stock all areas of the restaurant.
  • Train new employees in their designated position.
  • Count all cash drawers throughout the shift along with petty cash and the contents of the safe.
  • Closed all positions including line cook, back drive thru, and front of house including the dining room.
  • Resolve conflicts between employees and customers.

Education

Associate of Arts - Criminal Justice

Erie Community College
Williamsville, NY
05-2024

Skills

  • Food Running
  • Menu Memorization
  • Food Service
  • Payment Processing
  • Food Preparation
  • Suggestive Selling
  • Beverage Preparation
  • Team training and development
  • Staff Management
  • New Hire Training

References

-Andrea Minkewicz: Manager at Applebee's

          Phone Number: (716)831-8062

-Bryan Parker: Manager at Applebee's

          Phone Number: (716)831-8062

Timeline

Bartender/Server

Applebee's Grill + Bar
06.2023 - Current

Fragrance Vendor

Macy's
03.2023 - Current

Bartender/Server/FOH Trainer

Olive Garden
04.2022 - 06.2023

Manager

McDonald's
04.2019 - 06.2022

Associate of Arts - Criminal Justice

Erie Community College

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Hanna Kessler