Hanna Kessler
Buffalo,NY
Overview
5
5
years of professional experience
Work History
Bartender/Server
Applebee's Grill + Bar
Amherst, NY
06.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Process payments and input orders into the POS system.
- Use of lottery machine and different games
- Provide drink suggestions.
- Close down and stock the bar area at the end of the night.
Fragrance Vendor
Macy's
Cheektowaga, NY
03.2023 - Current
- Explain and upsell fragrances to clientele.
- Prepare gift sets and wrap gifts.
- Keep track of other vendors sales and prices to aid in marketing.
Bartender/Server/FOH Trainer
Olive Garden
Cheektowaga, NY
04.2022 - 06.2023
- Train new front of house staff including bartenders, servers, hosts, and bussers.
- Open, close, and stock the bar for each rotating shift.
- Stock liquor cabinets and wine walls.
- Deep cleaning the bar or my section throughout the shift when applicable.
Manager
McDonald's
Arcade, NY
04.2019 - 06.2022
- Organize shift positions and manage call offs and coverage for said shifts.
- Stock all areas of the restaurant.
- Train new employees in their designated position.
- Count all cash drawers throughout the shift along with petty cash and the contents of the safe.
- Closed all positions including line cook, back drive thru, and front of house including the dining room.
- Resolve conflicts between employees and customers.
Education
Associate of Arts - Criminal Justice
Erie Community College
Williamsville, NY05-2024
Skills
- Food Running
- Menu Memorization
- Food Service
- Payment Processing
- Food Preparation
- Suggestive Selling
- Beverage Preparation
- Team training and development
- Staff Management
- New Hire Training
References
-Andrea Minkewicz: Manager at Applebee's
Phone Number: (716)831-8062
-Bryan Parker: Manager at Applebee's
Phone Number: (716)831-8062
Timeline
Bartender/Server
Applebee's Grill + Bar
06.2023 - Current
Fragrance Vendor
Macy's
03.2023 - Current
Bartender/Server/FOH Trainer
Olive Garden
04.2022 - 06.2023
Manager
McDonald's
04.2019 - 06.2022
Associate of Arts - Criminal Justice
Erie Community College