Hanna Mubarak
Mission,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Human Resources Administrator
Ministry of health
kuwait, none-kuwait city
09.2018 - 11.2025
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated recruitment processes including job postings and candidate screenings.
- Administered employee benefits programs and responded to inquiries regarding options.
- Assisted with payroll processing,benefits enrollment and HR compliance tasks.
- Facilitated training programs to enhance employee skills and performance standards.
- Collaborated with management to address employee relations issues effectively.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
Administrative Assistant
Blackstone stocks company
kuwait, none-kuwait city
08.2015 - 05.2018
- Provided administrative support to management and staff.
- Answered phones,emails and handed incoming inquiries.
- Scheduled meetings,managed calendars and prepared documents.
- Maintained organized filing systems and performed data entry.
- Assisted with reports,correspondence and daily office operations.
- Organized travel arrangements and itineraries for staff attending client meetings.
- Assisted in maintaining office supplies inventory and placed orders as needed.
- Managed database systems containing customer contact information.
Call Center Representative
Wataniya Mobile
kuwait, none-kuwait city
03.2013 - 01.2015
- Assisted customers with billing,service issues and account inquiries.
- Resolved customers concerns professionally while meeting performance metrics.
- Handled high volumes of inbound and outbound customer calls.
- Delivered consistent,high-quality customer service.
- Collaborated with team members to improve call handling processes.
- Assisted customers with inquiries regarding mobile services and products.
Education
High School Diploma -
Jamalah Bint Abi Talib Highschool For Girls
Kuwait05-2010
Skills
- Employee relations
- Payroll administration
- Recruitment coordination
- Benefits administration
- Human resource documentation
- Compliance management
- Data management systems
- Effective communication
- Timely decision making
- Attention to detail
- Professional phone etiquette
- Reliable,punctual and adaptable
- High volume phone support
- Microsoft office(word-excel-outlook)
- Time management and multitasking
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Human Resources Administrator
Ministry of health
09.2018 - 11.2025
Administrative Assistant
Blackstone stocks company
08.2015 - 05.2018
Call Center Representative
Wataniya Mobile
03.2013 - 01.2015
High School Diploma -
Jamalah Bint Abi Talib Highschool For Girls