Hanna Osborne
Charleston
Summary
Qualified medical office professional
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Lead Medical Receptionist/Medical Assistant
Foot Ankle and Vein Clinic
Charleston
08.2022 - Current
- Welcome patients upon arrival; Answers questions and concerns.
- Scheduled patient appointments efficiently in the office
- Registered new patients and updated existing patient demographics by collecting detailed personal and financial information.
- Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff
- Maintain and update patient records using data entry, faxing, and scanning.
- Collect deductibles, coinsurance, balances, copays and sell OTC items
- Check all required AR/AP changes since last visit and updates records accordingly
- Maintain multiple doctor's schedules.
- Maintain list of orthotics received, contact patients and make follow up appointments
- Maintained business office inventory and equipment by checking stock levels, anticipating supply needs, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
- Reviewed next day charts for insurance eligibility and referrals
Medical Profession Recruitment Specialist
Mountaineer Employment Solutions
South Charleston
08.2021 - 08.2022
- Responsible for sourcing and attracting candidates by using databases, social media etc.
- Conducted interviews and filtered candidates for open positions.
- Collaborated with coworkers on a regular basis and proactively identified future hiring needs.
- Actively advertised on social media page and created graphics to promote current employment opportunities, specifically within the medical field.
- Onboarded new employees to become fully integrated in the system, performing drug screens and thorough background checks.
- Processed payroll weekly, ensuring all employees were paid on time and the proper amount.
- Responsible for all the hiring steps and assisted whenever disciplinary action was needed.
Registration Clerk
Thomas Memorial Hospital ER
South Charleston
09.2020 - 08.2021
- Interviewing incoming patients prior to admission to gather demographic, insurance and emergency information.
- Ensuring completion of paperwork, sign-in and security procedures.
- Explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms.
- Additional duties included collecting copayments, answering phones, assisting family members, and conducting research for prior medical records and account folders.
- Taking phone calls for medical codes, announcing them through the hospital.
- Performing patient audit reports.
Retail Customer Service Associate/team lead
Fedex Office Print & Ship Center
Florence
11.2018 - 08.2020
- Accept packages & enter data for customers to create labels for their shipments.
- Package items to meet the customers' needs.
- Assist in the print and production side creating documents and personalized print orders for customers including but not limited to making business cards, spiral bound booklets and even mounted posters.
- Job revolves completely around customer service and good people skills.
Tech Support Specialist
Convergys
Erlanger
10.2017 - 11.2018
- Worked in an environment taking inbound phone calls assisting customers with their IOS devices.
- Provided technical and customer service support.
Customer Service Representative
IBEX Global - Frontier Communications
Charleston
06.2016 - 10.2017
- Answered any general usage questions customers had all the way to assisting them in rebooting their internet system and reconfigured it remotely for them.
Education
Diploma - General Studies
Ripley High School
Ripley, WV 09.2011 - 06.2015
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Skills
- Microsoft office
- Typing
- Office Administration
- Front Desk
- Training
- Sales
- Receptionist
- Customer Service Skills
- Microsoft Word
- Retail
- Excel
- Computer Skills
- Time Management
- Customer Service
- Scheduling
- Billing
- Filing
- Data Entry
- Outlook
- Organizational Skills
- Clerical
- Microsoft
- Call Center
- CSR
- Customer Care
- Customer Support
- Team Lead
- Technical Support
- HIPAA
- Medical Receptionist
- Medical Records
- Medical Office Experience
- HR Sourcing
- Communication skills
- Office experience
- QuickBooks
Personal Information
Authorized To Work: US
Timeline
Lead Medical Receptionist/Medical Assistant
Foot Ankle and Vein Clinic
08.2022 - Current
Medical Profession Recruitment Specialist
Mountaineer Employment Solutions
08.2021 - 08.2022
Registration Clerk
Thomas Memorial Hospital ER
09.2020 - 08.2021
Retail Customer Service Associate/team lead
Fedex Office Print & Ship Center
11.2018 - 08.2020
Tech Support Specialist
Convergys
10.2017 - 11.2018
Customer Service Representative
IBEX Global - Frontier Communications
06.2016 - 10.2017
Diploma - General Studies
Ripley High School
09.2011 - 06.2015