Hanna Roman-Tecalco
Shakopee,MN
Summary
Quality-driven individual offering skills in team leadership, conflict management, and problem-solving. Decisive in managing employee and business challenges. Strengths include strong communication skills, adaptability to a changing and fast-paced environment, and receptivity to constructive criticism and coaching.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2020 - Current
- Planned and supervised job task assignments, upholding quality standards.
- Responded to all customer concerns or issues promptly and professionally.
- Communicated, trained and promoted quality standards to team members.
- Coordinated workflow and maintained schedules to improve efficiency.
- Scheduled employee breaks according to labor laws and company policy.
Barista
Starbucks
09.2019 - 10.2020
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Used upselling techniques to boost order value, generating additional revenue.
- Ensured consistent quality of drinks by following recipes and presentation standards.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
Fulfillment Expert
Target
04.2017 - 09.2019
- Recorded pulled items with high accuracy, including product serial numbers and quantities.
- Avoided errors by accurately reading work tickets and pulling merchandise.
- Fulfilled orders using pick lists, order management software and RF scanners.
- Resolved order fulfillment issues in close collaboration with customers and team members.
Education
Bachelor of Science - Applied Leadership And Management
Minnesota State University - Mankato
Mankato, MN05.2024
Associate of Arts - Liberal Arts And General Studies
Normandale Community College
Minneapolis, MN05.2022
Skills
- Self-motivation
- Discretion and confidentiality
- Interpersonal Communication
- Cross-Cultural Competence
- Conflict Resolution
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Barista
Starbucks
09.2019 - 10.2020
Fulfillment Expert
Target
04.2017 - 09.2019
Bachelor of Science - Applied Leadership And Management
Minnesota State University - Mankato
Associate of Arts - Liberal Arts And General Studies
Normandale Community College
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