Summary
Overview
Work History
Education
Skills
Timeline
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Hanna Seo

Las Vegas,NV

Summary

Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with interpersonal skills. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Warm and friendly individual helps customers in any situation. Enjoys team work.

Overview

8
8
years of professional experience

Work History

Owner / Founder

E-commerce: Beauty
04.2022 - Current
  • Oversaw website design and functionality, ensuring a user-friendly experience that drives sales and customer retention
  • Managed relationships with suppliers and logistics partners to ensure timely product availability and efficient delivery
  • Implemented customer service policies that enhanced customer satisfaction and encouraged repeat business
  • Designed and implemented comprehensive social media marketing strategies across platforms such as Instagram, Tiktok, Snapchat
  • Collaborated with influencers and content creators to develop promotional content that resonated with target audiences, driving traffic and sales
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Front desk / Lifeguard

Stone Sports swim school
04.2021 - 01.2022
  • Greeted visitors and clients warmly, providing an inviting and friendly environment upon entry
  • Managed and cleaned the reception area
  • Scheduled appointments, managed class bookings, answered incoming calls, and processed payments, ensuring a seamless operation
  • Offered detailed information on swim programs, registration procedures, and facility policies to customers.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Answered customer telephone calls promptly and appropriately handled needs.


Hostess

Buca di beppo
02.2019 - 01.2020
  • Efficiently managed reservations and seating arrangements, optimizing dining flow and minimizing wait times
  • Improved guest experience through attentive service and prompt resolution of any dining issues
  • Coordinated with the kitchen and waitstaff to ensure timely order delivery and guest satisfaction.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Crew Member

Five Guys
03.2017 - 11.2018
  • Delivered high-quality customer service in a fast-paced environment, meeting speed and service targets
  • Skilled in all areas of operation including grilling, frying, burger assembly, and cashier duties to support team flexibility
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Retail Sales Associate

Tj Maxx
09.2016 - 12.2016
  • Assisted customers in locating products and making purchasing decisions, enhancing customer shopping experience
  • Managed stock and merchandise.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Biology - Business

UNLV

High School Diploma -

Palo Verde High School

Skills

  • Front Desk Management
  • Microsoft Office
  • Payment Processing
  • Customer Service
  • Reservation Management
  • Scheduling
  • Computer Skills
  • Social Media Marketing
  • Business Development
  • Inventory Tracking and Management

Timeline

Owner / Founder

E-commerce: Beauty
04.2022 - Current

Front desk / Lifeguard

Stone Sports swim school
04.2021 - 01.2022

Hostess

Buca di beppo
02.2019 - 01.2020

Crew Member

Five Guys
03.2017 - 11.2018

Retail Sales Associate

Tj Maxx
09.2016 - 12.2016

Biology - Business

UNLV

High School Diploma -

Palo Verde High School

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Hanna Seo