Hanna Song
Duarte,CA
Summary
Effortlessly manage multiple tables in fast-paced environments, well-trained in food handling and safety, customer service. Support all team members with efficient and dedicated work. Works well independently and with a team to handle assignments and always ready to go beyond basics assignments. Quick learner and able to adapt to my surroundings pretty quickly.
Overview
18
18
years of professional experience
Work History
Caregiver
All American Care Services
Los Angeles, CA
12.2023 - Current
- Provided compassionate and patient-focused care to cultivate well-being.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Lead Server
HiroNori Craft Ramen
Long Beach/Monterey Park/Pasadena, CA
04.2022 - 07.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Lead/Head Server
AIKAN PAYCE
Pasadena, CA
03.2019 - 12.2021
- Assisted kitchen staff with side work and food preparation for smooth restaurant operations.
- Maintained safe food handling guidelines for optimal
cleanliness, sanitation, and safety. - Set up rooms before service with seating areas, credenzas, and side stations.
- Relocated and rearranged restaurant furnishings and
equipment based on table needs. - Handled cash and credit card transactions using POS
system and maintained accurate drawer count. - Set up liquor and wine bottles for service and took note of restock or reorder needs to inform supervisor.
- Used slow periods to stay on top of side work such as
restocking serving stations and wrapping silverware. - Controlled flow of food from kitchen to dining room.
- Entered orders, delivered food and beverages, and
processed payments. - Supported FOH and BOH teams by finishing dishes with garnishes, preparing desserts and collecting special beverages from bartenders.
Hostess/Server
Sushi @
Long Beach, CA
11.2018 - 02.2019
- Communicated customers' menu choices and special
requests to kitchen staff to minimize errors. - Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Picked up trash and removed spills promptly to keep
dining area fresh and inviting. - Upheld high sanitation and safety standards while
delivering and serving food.
Hostess/Server
Sushi Ai
Long Beach, CA
11.2018 - 02.2019
- Adhered to cash handling policies and procedures.
- Processed cash register transactions, inputted product costs, and gave back change.
- Greeted customers and provided prompt and friendly service.
- Operated POS cash registers and counted monies received
Hostess/Server
ABURI PAYCE
Long Beach, CA
12.2017 - 11.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to cash handling policies and procedures.
Processed cash register transactions, inputted product
costs, and gave back change. - Greeted customers and provided prompt and friendly
service. - Operated POS cash registers and counted monies received.
Hostess/Server
Ichiban
Glendale, CA
11.2011 - 12.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess/Server
Mom's Garden Home Kitchen
Harbor City, CA
11.2007 - 11.2009
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Communicated customers' menu choices and special
requests to kitchen staff to minimize errors. - Handled multiple tables at once with high service quality.
- Answered phones and took phone orders for customer pick up or delivery.
Kept
Cashier/Hostess
Onami
West Covina, CA
02.2006 - 12.2006
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate of Science - Psychology
UCSB
Santa Barbara, CAAssociate of Science - Psychology
Glendale Community College
Glendale, CAHigh School Diploma -
Glendale High School
Glendale, CASkills
- Multitasking and Organization
- Documentation
- Flexible schedule and availability
- Strong Work Ethic
- Reliable and Responsible
Timeline
Caregiver
All American Care Services
12.2023 - Current
Lead Server
HiroNori Craft Ramen
04.2022 - 07.2023
Lead/Head Server
AIKAN PAYCE
03.2019 - 12.2021
Hostess/Server
Sushi @
11.2018 - 02.2019
Hostess/Server
Sushi Ai
11.2018 - 02.2019
Hostess/Server
ABURI PAYCE
12.2017 - 11.2018
Hostess/Server
Ichiban
11.2011 - 12.2014
Hostess/Server
Mom's Garden Home Kitchen
11.2007 - 11.2009
Cashier/Hostess
Onami
02.2006 - 12.2006
Associate of Science - Psychology
UCSB
Associate of Science - Psychology
Glendale Community College
High School Diploma -
Glendale High School