Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hanna Threadgill

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Gong Cha
San Antonio, TX
01.2023 - Current
  • Provided excellent customer service and ensured all customers left satisfied.
  • Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
  • Monitored the performance of staff to ensure that quality standards were met.
  • Resolved customer complaints or referred them to a manager as needed.
  • Ensured that all employees followed health and safety regulations at all times.
  • Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
  • Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.

Crew Member

Raising Cane's Restaurants
Harker Heights, TX
07.2021 - 12.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Hostess/Server

Ghengis Grill
Harker Heights, TX
08.2020 - 05.2021
  • Greeted guests warmly upon arrival, seating them promptly.
  • Managed the waiting list, ensuring that all parties were seated promptly.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.

Education

BBA - Business Analytics

The University of Texas At San Antonio
San Antonio, TX
05.2026

Skills

  • Work Planning and Prioritization
  • POS Systems
  • Team Building and Leadership
  • Customer Service
  • Employee Management
  • Attention to Detail

Certification

  • Food Handler's License

Timeline

Barista Shift Lead

Gong Cha
01.2023 - Current

Crew Member

Raising Cane's Restaurants
07.2021 - 12.2022

Hostess/Server

Ghengis Grill
08.2020 - 05.2021

BBA - Business Analytics

The University of Texas At San Antonio
Hanna Threadgill