Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Gong Cha
San Antonio, TX
01.2023 - Current
Provided excellent customer service and ensured all customers left satisfied.
Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
Monitored the performance of staff to ensure that quality standards were met.
Resolved customer complaints or referred them to a manager as needed.
Ensured that all employees followed health and safety regulations at all times.
Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Conducted regular inspections of kitchen areas to ensure cleanliness and compliance with food safety regulations.
Crew Member
Raising Cane's Restaurants
Harker Heights, TX
07.2021 - 12.2022
Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Provided excellent customer service to maintain a positive atmosphere for guests.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Hostess/Server
Ghengis Grill
Harker Heights, TX
08.2020 - 05.2021
Greeted guests warmly upon arrival, seating them promptly.
Managed the waiting list, ensuring that all parties were seated promptly.
Monitored customer satisfaction levels throughout their meal experience.
Ensured compliance with health and safety regulations at all times.
Communicated clearly with kitchen staff regarding customer orders.
Demonstrated strong interpersonal skills when interacting with customers.