Hanna Wade
Williamsport,MD
Summary
Organized administrative professional with experience in scheduling, documentation, and office coordination. Highly skilled in multitasking, maintaining accurate records, and supporting daily operations to improve efficiency.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Maryland Oncology Hematology
Frederick, MD
01.2021 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed insurance authorization processes, ensuring accurate coverage for treatments.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Developed and maintained patient communication protocols to enhance service delivery.
- Led training sessions for new staff on patient management systems and procedures.
Bartender
TGI Fridays
Hagerstown, MD
06.2015 - 01.2021
- Crafted and served a variety of cocktails, ensuring consistency and quality in each beverage.
- Managed bar inventory, tracking supplies and minimizing waste through effective stock rotation.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Client Advisor
First Data
Hagerstown, MD
01.2017 - 08.2018
- Advised clients on payment processing solutions to enhance transaction efficiency.
- Developed tailored strategies to meet diverse client needs and improve satisfaction.
- Collaborated with cross-functional teams to streamline implementation of new products.
- Conducted in-depth market analysis to identify trends and inform client recommendations.
Education
Chemistry
Frostburg State University
Frostburg, MDHigh School Diploma -
South Hagerstown High School
Hagerstown, MD06-2012
Skills
- Quality assurance
- Training coordination
- Customer service
- HIPAA compliance
- Multitasking and organization
- Microsoft Office
- Scheduling and coordination
Timeline
Patient Services Coordinator
Maryland Oncology Hematology
01.2021 - Current
Client Advisor
First Data
01.2017 - 08.2018
Bartender
TGI Fridays
06.2015 - 01.2021
Chemistry
Frostburg State University
High School Diploma -
South Hagerstown High School