Professional Summary
Overview
Work History
Education
Skills
Timeline

Hannah Andrade

PKG Packaging
Oxnard,CA
9
years of professional experience

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Customer Service Representative

7 Years 11 Months
PKG Packaging | 07.2018 - 06.2026
  • Managed customer inquiries and resolved issues efficiently through multiple communication channels.
  • Trained new team members on company policies, procedures, and customer service best practices.
  • Streamlined order processing by implementing a tracking system for increased accuracy and efficiency.
  • Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
  • Facilitated risk assessments and implemented mitigation strategies to enhance project success rates.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Sales Associate

11 Months
Walmart | 03.2017 - 02.2018
  • Assisted customers with product selection and inquiries, enhancing shopping experience.
  • Maintained accurate inventory levels through regular stock audits and replenishment processes.
  • Collaborated with team members to optimize store layout, improving customer flow and accessibility.
  • Trained new associates on sales techniques and operational procedures, fostering skill development.

Education

High School Diploma

Pacifica High School | Oxnard, CA

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Computer proficiency
Microsoft outlook
Call management
Microsoft Office Suite
Quality control
De-escalation techniques

Timeline

Customer Service Representative

PKG Packaging
07.2018 - 06.2026Read More

Sales Associate

Walmart
03.2017 - 02.2018Read More

Pacifica High School

High School Diploma
Read More
Hannah Andrade