As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
7 Years 11 Months
PKG Packaging | 07.2018 - 06.2026
Managed customer inquiries and resolved issues efficiently through multiple communication channels.
Trained new team members on company policies, procedures, and customer service best practices.
Streamlined order processing by implementing a tracking system for increased accuracy and efficiency.
Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
Facilitated risk assessments and implemented mitigation strategies to enhance project success rates.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Sales Associate
11 Months
Walmart | 03.2017 - 02.2018
Assisted customers with product selection and inquiries, enhancing shopping experience.
Maintained accurate inventory levels through regular stock audits and replenishment processes.
Collaborated with team members to optimize store layout, improving customer flow and accessibility.
Trained new associates on sales techniques and operational procedures, fostering skill development.