Hannah Aponovich
J. Crew Factory
Port St Lucie,FL
6
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Sales Associate
9 Months- Assisted customers with product selection, ensuring positive shopping experiences.
- Maintained knowledge of inventory and promotions to provide accurate information.
- Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Monitored sales trends to identify opportunities for upselling and cross-selling products.
- Contributed to visual merchandising efforts, optimizing product presentation for increased visibility.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Shift Lead
2 Months- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Addressed customer complaints promptly with professionalism and courtesy.
- Complied with company standards and policies, setting example for team members.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Monitored employee performance, providing feedback as needed for improvement.
- Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines.
Front End Manager
3 Months- Managed a team of front end employees to ensure timely delivery of projects and quality assurance.
- Adhered to security protocols while ensuring the privacy and safety of sensitive customer information collected online.
- Trained and mentored team members to achieve front-end operational goals.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Developed and implemented customer service training for front-end staff.
- Implemented procedures to reduce shrinkage and improve store security.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed training modules and documentation to train staff.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Waitress/Bartender
4 Months- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Managed closing duties such as counting money and cleaning.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
Sales Associate
2 Years 6 Months- Helped customers find and select products.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
Education
Bachelor of Arts (B.A.) - Marketing
Skills
Conflict Management
Cash Register Operation
Project Management
Strategic and Effective Planning
Customer Service
Training and mentoring
Teamwork and collaboration
Flexible schedule
Timeline
Sales Associate
J. Crew Factory
08.2025 - 05.2026Read More
Shift Lead
Comellas Restaurants
07.2024 - 09.2024Read More
Front End Manager
Sierra Trading Post
05.2023 - 08.2023Read More
Waitress/Bartender
Donut Villa
08.2022 - 12.2022Read More
Sales Associate
Sierra Trading Post
01.2020 - 07.2022Read More
Southern New Hampshire University
Bachelor of Arts (B.A.) from Marketing
Read More