Hannah Arms
Oklahoma City,OK
Summary
Hospitality professional with strong experience in customer service, team leadership, training, daily operations, and beverage service. Skilled at creating positive guest experiences, coaching team members, supporting inventory and scheduling needs, maintaining food safety and sanitation standards, handling payments accurately, and adapting quickly in fast-paced service environments. Brings a dependable, highly motivated work style with a strong foundation in coffee preparation, event service, operational support, and team development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista/Trainer
Coffee Slingers Roasters
12.2024 - Current
- Completed 150+ hours of barista training in dialing in, espresso extraction, milk steaming, latte art, and coffee standards.
- Trained new baristas on technique, company standards, and conducted final readiness testing.
- Created a welcoming, upbeat customer and team experience.
Bartender and Barista
Okie Soiree Mobile Bar Co.
10.2022 - Current
- Helped launch and operate the company's coffee bar service in partnership with the owner.
- Source beans, recommend equipment, train on coffee methods, prepare inventory, and bartend weddings and events.
Barista
Sincerely Coffee Roasters
08.2024 - 09.2024
- Built third-wave coffee knowledge in origins, roasting styles, latte art, and espresso extraction before the business closed.
General Manager
Stella Nova
08.2021 - 08.2024
- Managed daily operations for a six-person team, including scheduling, ordering, KPIs, staff development, and store execution.
- Improved customer and team experience, applied feedback-driven changes, and earned a 97% quarterly store audit score.
- Oversaw health, sanitation, cash handling, and accurate payment processing.
Team Supervisor / Barista
Stella Nova
04.2018 - 08.2021
- Coached team members in customer service, sales goals, food prep, cleaning standards, and daily operations.
- Delivered training for food preparation and customer-facing roles to strengthen team performance.
Education
High School Diploma -
Piedmont High School
Piedmont, OKSkills
- Team leadership
- Staff development
- Event coordination
- Hospitality Focused
Certification
State Food Safety Food Manager Certification
Timeline
Barista/Trainer
Coffee Slingers Roasters
12.2024 - Current
Barista
Sincerely Coffee Roasters
08.2024 - 09.2024
Bartender and Barista
Okie Soiree Mobile Bar Co.
10.2022 - Current
General Manager
Stella Nova
08.2021 - 08.2024
Team Supervisor / Barista
Stella Nova
04.2018 - 08.2021
High School Diploma -
Piedmont High School