HANNAH AVERETT
Youngsville,NC
Summary
Detail-oriented professional with expertise in healthcare, banking, insurance, and administrative support. Demonstrates proficiency in patient rooming, surgical assistance, teller transactions, and policy servicing. Communicates effectively, maintains accuracy with confidential information, and adapts swiftly to fast-paced environments, delivering exceptional service across diverse settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Wake Skin Cancer Center
Raleigh, NC
01.2026 - Current
- Assisted providers during skin cancer surgeries, biopsies, excisions, and wound care by preparing instruments and maintaining sterile fields.
- Collected and documented comprehensive medical histories and patient concerns for dermatologic and surgical procedures to inform treatment planning.
- Prepared and organized exam and procedure rooms with necessary supplies and sterile materials to ensure efficient and safe patient care.
- Performed post-procedure care, including dressing changes, wound instructions, and patient education.
- Handled specimen labeling, documentation, and preparation for pathology submission with precision.
- Maintained patient charts, updated records, and ensured compliance with HIPAA regulations.
- Facilitated front-office operations by answering phones, scheduling appointments, and managing patient check-ins and check-outs to enhance patient experience and office flow.
- Assisted with sterilization of instruments and ensured adherence to infection control protocols.
Administrative Assistant / Marketing Coordinator
The Stockyard Flea Market
Rocky Mount, NC
05.2015 - Current
- Managed company social media presence, responding to inquiries and tracking engagement analytics.
- Executed targeted marketing initiatives to promote events, resulting in increased visitor engagement.
- Coordinated special events and vendor promotions, enhancing seasonal campaign effectiveness.
- Designed and distributed marketing materials, newsletters, and social media content.
- Managed marketing budgets and organized records, delivering comprehensive reports to management.
Messaging Specialist
Truist
Raleigh, NC
04.2022 - 08.2023
- Manage secure customer communications through the bank’s messaging platform, ensuring accurate and confidential handling of sensitive banking information.
- Provide clear, professional written communication while maintaining compliance with banking regulations and internal policies.
- Submit, track, and resolve customer complaints by documenting details, escalating issues when necessary, and ensuring timely follow-up.
- Assisted clients with account inquiries, transaction issues, online banking support, and service requests, enhancing customer satisfaction.
- Collaborate with internal departments to resolve complex issues and deliver a seamless customer experience.
- Reviewed and verified account information to ensure accuracy and mitigate fraud risk.
- Maintained detailed records of client interactions and outcomes to support quality assurance and compliance with regulatory standards.
Personal Lines Insurance Agent
McGriff Insurance Services
Raleigh, NC
04.2021 - 04.2022
- Assisted clients with Property & Casualty insurance needs including auto, home, renters, condo, and umbrella policies.
- Reviewed coverage options, explained policy terms, and tailored recommendations to align with client risk profiles and underwriting guidelines, enhancing client understanding and satisfaction.
- Maintained strong client relationships through prompt follow-up, clear communication, and proactive service, fostering client loyalty and retention.
- Processed policy changes, endorsements, renewals, cancellations, and new applications with accuracy and compliance.
- Handled confidential client information, verified identity, and ensured documentation compliance with regulatory and company standards, safeguarding client trust.
- Communicated with carriers to obtain quotes, resolve issues, and ensure timely processing of client requests.
- Submitted and tracked service requests, complaints, and escalations while maintaining detailed records of all interactions.
- Utilized agency management systems to update accounts, document conversations, and maintain accurate policy files.
Branch Relationship Banker
Truist
Raleigh, NC
07.2020 - 04.2021
- Facilitated account openings, maintenance, and product education, enhancing client satisfaction and loyalty.
- Assessed client needs and provided referrals that contributed to achieving branch sales goals.
- Performed teller transactions including deposits, withdrawals, payments, and check cashing with accuracy and compliance.
- Resolved customer issues by researching account details and coordinating with internal teams.
- Verified identification, monitored for fraud, and followed all security and regulatory procedures.
- Balanced cash drawer daily and adhered to dual‑control and audit standards.
Customer Care Center Representative
Truist
Wilson, NC
04.2018 - 07.2020
- Handled high‑volume inbound customer calls, providing support for personal and business banking inquiries.
- Assisted customers with account questions, transaction issues, debit card concerns, online banking access, and general account maintenance, ensuring effective resolution of inquiries.
- Resolved customer issues by researching account details, reviewing transactions, and coordinating with internal departments to facilitate timely solutions.
- Delivered clear, professional communication to guide customers through solutions and next steps, enhancing customer understanding and satisfaction.
- Verified client identity and managed sensitive financial information while maintaining strict compliance with banking regulations.
- Submitted, documented, and tracked customer complaints and service requests, ensuring timely follow‑up and resolution.
- Maintained accurate call notes and documentation to support quality assurance, compliance, and audit requirements.
Education
High School Diploma -
Hunt High School
Wilson05-2017
Some College (No Degree) - Business
East Carolina University
GreenvilleSkills
- Medical terminology
- Surgical assistance
- Specimen handling
- Insurance claims processing
- Insurance processing
- Insurance billing
- Front-desk operations
- Data entry support
- Record keeping
- Software proficiency
- Customer communication
- Patient education resources
Certification
Property and Casualty Insurance License
Timeline
Medical Office Assistant
Wake Skin Cancer Center
01.2026 - Current
Messaging Specialist
Truist
04.2022 - 08.2023
Personal Lines Insurance Agent
McGriff Insurance Services
04.2021 - 04.2022
Branch Relationship Banker
Truist
07.2020 - 04.2021
Customer Care Center Representative
Truist
04.2018 - 07.2020
Administrative Assistant / Marketing Coordinator
The Stockyard Flea Market
05.2015 - Current
High School Diploma -
Hunt High School
Some College (No Degree) - Business
East Carolina University