Hannah Badillo
Howell,NJ
Summary
Focused psychology graduate with experience in customer service, healthcare administration, and early childhood environments. Organized communicator with strong multitasking skills, capable of managing multiple priorities in fast-paced settings. Pursuing opportunities in psychology, behavioral health, and pharmacology to enhance clinical and administrative expertise.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Guaranteed Service
Manasquan, NJ
05.2025 - Current
- Managed high volume of inbound and outbound calls to efficiently schedule service appointments, maintenance visits, and installations.
- Provide customer support remotely through phone and email while working in a hybrid role that includes both in-office and remote work.
- Resolved customer questions and concerns professionally and courteously to enhance satisfaction and foster long-term relationships.
- Confirm appointments, send maintenance reminders, and follow up after services are completed to ensure everything runs smoothly.
- Process service orders, invoices, and payments using CRM and scheduling systems.
Receptionist
Seek and Find Professional Counseling
West Long Branch, NJ
05.2021 - 04.2022
- Scheduled client appointments and managed phone and email inquiries to ensure seamless communication.
- Managed insurance billing, verification, and followed up on claims to facilitate timely reimbursements.
- Maintained accurate client records through digital and physical filing systems.
- Coordinated documentation and administrative workflows to support clinicians in delivering efficient patient care.
Childcare Assistant
Ivy Hedge Early Childhood Learning
Ocean, NJ
01.2018 - 03.2020
- Supervised classroom planning and instruction for 15 children, ensuring a nurturing and educational environment.
- Supported meal preparation, organized activities, and facilitated effective communication with caregivers to enhance child development.
- Prepared educational materials and organized classroom resources to promote an engaging learning atmosphere.
- Provided daily care and supervision for infants and toddlers in a safe, structured environment.
Education
Bachelor of Arts - Psychology
Thomas Edison State University
Trenton, NJ05.2025
Associate of Arts - Psychology
Brookdale Community College
Lincroft, NJ12.2022
Skills
- Customer service
- Communication skills
- Conflict resolution
- Empathy and patience
- Data entry
- Computer proficiency
- Document management
Volunteer Experience
- Dance Instructor, Center Stage Dance and Theatre School, Ocean, NJ, 2016-2018 - Assisted and solo instructed young children dance technique and choreography.
- Teacher Assistant, Meadowbrook Elementary School, Eatontown, NJ, 2017-2018 - Assisted teachers in classrooms with learning activities and reading groups.
Accomplishments
Arnold Fletcher Award - Thomas Edison State University
Timeline
Customer Service Representative
Guaranteed Service
05.2025 - Current
Receptionist
Seek and Find Professional Counseling
05.2021 - 04.2022
Childcare Assistant
Ivy Hedge Early Childhood Learning
01.2018 - 03.2020
Bachelor of Arts - Psychology
Thomas Edison State University
Associate of Arts - Psychology
Brookdale Community College