Hannah Baker
Saint Cloud,FL
Summary
Regional management leader recognized for policy development that improves operational efficiency and profitability. Scaled enrollment from 95 to 310 accounts and increased profit margin from 10% to 35% within months. Built high-performing teams and executed strategies aligned with organizational goals.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Employee Benefits Administrator
Optavise
Orlando, Florida
02.2026 - Current
- Educated employees on health benefit options to enhance understanding and engagement.
- Detailed life benefit options, outlining coverage and eligibility criteria to aid informed decision-making.
- Created customized benefit bundles tailored to family and children’s needs.
- Processed application paperwork and documentation to ensure accuracy and compliance with regulations.
Regional Director
Otter Learning LLC
Tampa, FL
09.2024 - 01.2026
- Spearheaded revenue forecasting and engineered data-driven growth strategies, driving measurable increases in profitability
- Designed and executed strategic business plans with ambitious yet attainable revenue targets
- Increased profit margin through strategic pricing adjustments and cost management. from 10% to 35% within 3 months across the region.
- Optimized labor costs across region from 60% to 45% within 1 month.
- Architected regional policies and operational frameworks to ensure consistency, compliance, and scalability
- Transformed multi-site operations by streamlining processes, improving efficiency and performance outcomes
- Led full-cycle recruitment and onboarding, building and developing high-performing teams
- Analyzed monthly financial performance and identified key opportunities to enhance profitability and scale EBITDA
- Mediated and resolved complex organizational conflicts, enhancing team cohesion and productivity
Center Director
Building Brains Academy
Saint Cloud, FL
09.2023 - 08.2024
- Scaled enrollment from 95 to 310 accounts within one year, driving significant revenue growth
- Executed strategic growth initiatives to achieve long-term expansion while ensuring operational efficiency
- Directed budgeting, financial reporting, and fiscal oversight to support data-driven decision-making
- Led staffing operations and payroll administration for a workforce of 70+ employees
- Built and nurtured relationships with families, staff, and community partners to improve engagement and retention
- Tracked KPIs to enhance performance, accountability, and outcomes
- Ensured full compliance with state regulations, maintaining licensing standards and operational integrity
Center Director
BRIGHT SCHOLARS EARLY LEARNING ACADEMY
SAINT CLOUD, FL
05.2020 - 08.2023
- Partnered with executive leadership to implement targeted marketing strategies, significantly increasing enrollment
- Architected and executed long-term growth strategies, aligning operational excellence with scalable expansion
- Established and executed strategic initiatives aligned with organizational mission, vision, and values
- Built and led high-performing teams through strategic recruitment, coaching, and performance management within budgetary constraints
- Analyzed financial performance and operational data, driving productivity and informed decision-making
- Directed P&L management, accelerating EBITDA growth through strategic financial oversight
- Collaborated with stakeholders to design and implement sustainable long-term growth strategies
Center Director
THE LEARNING EXPERIENCE
Orlando, FL
04.2014 - 05.2020
- Architected and executed long-term strategic plans, balancing growth with operational efficiency
- Built and led high-performing teams through strategic hiring, coaching, and performance management within budgetary guidelines
- Championed quality assurance systems, significantly improving customer service standards and experience
- Engineered process improvements to optimize workflows, streamline procedures, and elevate customer satisfaction
- Established and enforced safety protocols through regular inspections and targeted staff training, ensuring compliance and minimizing risks
- Leveraged data insights to identify and implement operational enhancements, improving overall effectiveness
- Analyzed financial and operational data to drive productivity, efficiency, and informed business decisions
- Cultivated culture of continuous improvement and growth mindset across organization
Asst. Center Director
LADY BIRD ACADEMY
ORLANDO, FL
07.2013 - 05.2020
Owner/Director
HELPING HANNAH'S PRESCHOOL
05.2007 - 12.2012
Formal Dining Room Manager
Royal Caribbean Cruise Lines
06.2003 - 12.2006
Education
B. Sc. - Hotel Management, Commerce & Finance
Institute of Hotel Management
Bangalore IndiaChild Development Associates -
IVY Tech
Bloomington, IN, USChildcare Management 101 -
Seminole University
USLicensed FL Life, Health and Annuity Insurance - State Licensing
State Of FL
USDiploma - HR, Corporate management, Excel
Alison Online
Online, USSkills
- Benefits administration
- Enrollment processing
- Operational compliance
- Budgeting and forecasting
- Expense management
- Data analysis
- Policy development
- Process improvement
- Performance tracking
- Employee training
- Enrollment processing
- Employee engagement
- Dispute mediation
- Client communication
- Interpersonal communication
Personal Information
Title: Regional Director - Business Manager
Certification
- FL VPK Endorsed Director's Credential, FL Life and Health 215, Microsoft Excel, Microsoft 365
AWARDS
President's Circle award 2015 at TLE, Center of Excellence Award 2016 and 2017 at TLE Lake Nona
Timeline
Employee Benefits Administrator
Optavise
02.2026 - Current
Regional Director
Otter Learning LLC
09.2024 - 01.2026
Center Director
Building Brains Academy
09.2023 - 08.2024
Center Director
BRIGHT SCHOLARS EARLY LEARNING ACADEMY
05.2020 - 08.2023
Center Director
THE LEARNING EXPERIENCE
04.2014 - 05.2020
Asst. Center Director
LADY BIRD ACADEMY
07.2013 - 05.2020
Owner/Director
HELPING HANNAH'S PRESCHOOL
05.2007 - 12.2012
Formal Dining Room Manager
Royal Caribbean Cruise Lines
06.2003 - 12.2006
B. Sc. - Hotel Management, Commerce & Finance
Institute of Hotel Management
Child Development Associates -
IVY Tech
Childcare Management 101 -
Seminole University
Licensed FL Life, Health and Annuity Insurance - State Licensing
State Of FL
Diploma - HR, Corporate management, Excel
Alison Online