Hannah Beck
Boston,MA
Summary
Energetic and engaging customer service professional with over ten years of experience providing exceptional guest services in the hospitality industry. Driven by a passion for people and making tough jobs easy. Strong team leader with attention to detail and a demonstrated ability to improve operational quality and efficiency. Values communicative and collaborative work environments, and opportunities to be challenged and grow.
Overview
8
8
years of professional experience
Work History
Bartender
The Playwright
05.2024 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhance overall guest experience by promptly addressing concerns and resolving issues professionally.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Aerial Instructor
University of New Hampshire
07.2016 - Current
- Instructs 18-21 college age students in various aerial disciplines including Silks, Sling, Lyra, Static & Dance Trapeze, Spanish Web, Aerial Triangle, & Cube.
- Works with a team of instructors to develop and adapt aerial dance curriculum.
- Creates lesson plans and skill progressions for students of varying needs and abilities.
- Instructs students through verbal explanation and physical demonstration of skills.
- Maintains a positive, engaging, and inclusive learning environment.
- Ensures consistent adherence to safety standards.
- Adapts teaching methods to meet the needs of a diverse student population.
- Develops and implements effective evaluation processes for student progress.
- Evaluates student performance based on class objectives for both mid/end of term.
Aerial Instructor
Sole City Dance
01.2018 - Current
- Teaches youth, teen, and adult aerial classes on a weekly basis as well as offering private instruction throughout the school year and summer.
- Prioritizes an "aerial for every-body" approach through self-evaluation of teaching strategies, continued education, and peer discussion.
General Manager
Ore Nell's BBQ
02.2024 - 04.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Improved operational quality and efficiency through organization and development of company procedures.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated special events & catering bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Monitored team members for efficiency and hospitality quality.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Conducted regular financial analyses of sales data in order to identify trends that informed future staffing, menu development, and marketing efforts.
Bartender
Cure Restaurant
01.2023 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Assistant General Manager, Bartender
STREET
04.2021 - 10.2022
- Collaborated with General Manager to maintain exceptional customer service and quality standards through staff training, development, and supervision.
- Developed strategic plans for staff training alongside General Manager in alignment with company objectives.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Supervised all areas of restaurant to keep it well-maintained and ensure high quality service standards were being met.
- Maintained a clean and inviting atmosphere within the restaurant.
- Pitched in to help host, waitstaff, bartenders and bussers during exceptionally busy times.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Server, Bartender, Assistant General Manager
Agave Mexican Bistro Dos
07.2016 - 03.2020
- Provided food & beverage service to patrons in an upscale tequila bar while maintaining extensive product knowledge of over 100 tequila offerings.
- Promoted to Bartender in May of 2017.
- Promoted to Assistant General Manager in September of 2017.
Education
Bachelor of Arts - Theatre & Dance
University of New Hampshire
Durham, NH05.2016
Professional Circus Training Program
New England Center For Circus Arts
Brattleboro, VT2018
Skills
- Interpersonal Communication
- Team Leadership
- Hospitality
- Problem-Solving
- Integrity
- Diversity & Inclusivity
- Community Development
- Time Management
- Project Management
- Operations Management
- Cash Handling
- POS Systems
Timeline
Bartender
The Playwright
05.2024 - Current
General Manager
Ore Nell's BBQ
02.2024 - 04.2024
Bartender
Cure Restaurant
01.2023 - 02.2024
Assistant General Manager, Bartender
STREET
04.2021 - 10.2022
Aerial Instructor
Sole City Dance
01.2018 - Current
Aerial Instructor
University of New Hampshire
07.2016 - Current
Server, Bartender, Assistant General Manager
Agave Mexican Bistro Dos
07.2016 - 03.2020
Bachelor of Arts - Theatre & Dance
University of New Hampshire
Professional Circus Training Program
New England Center For Circus Arts
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