Hannah Belcher
Melbourne
Summary
Hard worker with customer service, multitasking, and time-management skills. Devoted to giving every customer
a positive and familial experience. I’m also an organized and motivated individual looking to utilize my professional abilities across diverse settings. Eager to enhance my abilities while contributing to company growth.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Off-Premise Coordinator/Server
Carrabbas Italian Grill
Palm Bay
07.2023 - Current
- Meet with customers to best meet their needs. (This includes putting folders together with all information laid out in front of them to best visually see what’s best for them.)
- On call meetings
- Marketing
- Coordinated daily operations for busy restaurant environment.
- Assisted in training new staff on service standards and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed and maintained positive relationships with customers and staff.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
Manager
Taco Bell Restaurant
Melbourne
04.2022 - 07.2023
- Supervised daily restaurant operations to ensure quality service and efficiency.
- Trained staff on food safety standards and proper equipment use.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in resolving customer complaints to enhance guest satisfaction.
- Managed cash handling procedures to ensure accuracy and security.
- Developed team communication strategies to promote a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
Eau Gallie High School
Melbourne, FLSkills
- Customer relationship management
- Marketing strategies
- Cash handling procedures
- Staff training and development
- Time management
- Issue resolution
- Effective communication
- Attention to detail
- Adaptability to change
- Data organization
Timeline
Off-Premise Coordinator/Server
Carrabbas Italian Grill
07.2023 - Current
Manager
Taco Bell Restaurant
04.2022 - 07.2023
Eau Gallie High School