Hi, I’m
Hannah Bender
Huntington Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience of satisfaction.
Overview
5
years of professional experience
Work History
Club Pilates Franchise LLCHuntington Beach, CA
Sales Leader
01.2022 - Current
Job overview
- Partnered with senior managers to develop and implement strategic sales and marketing plans.
- Engaged customers with in-person and remote demonstrations of available products.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
- Welcomed patrons and engaged in friendly conversations while conducting check-in process.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
UcatanHuntington Beach, CA
Tanning Consultant/Supervisor
05.2019 - 01.2023
Job overview
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Suggested additional items and merchandise to boost sales.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Mystic Water Kava BarHuntington Beach, CA
Kavatender/Bartender
12.2018 - 03.2022
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
North Country Community CollegeSaranac Lake, NY
Some College (No Degree) from Human Services
Skills
- Strategic Sales
- Goal-Oriented
- Positive Customer Experience
- Inventory and Stocking
- Verbal and Written Communication
- Time Management
- Sales Presentations
- Problem-Solving
- Meeting and Exceeding Sales Goals
- Mentoring and Training
- Opening and Closing Procedures
- Flexible Schedule
Timeline
Sales Leader
Club Pilates Franchise LLC
01.2022 - Current
Tanning Consultant/Supervisor
Ucatan
05.2019 - 01.2023
Kavatender/Bartender
Mystic Water Kava Bar
12.2018 - 03.2022
North Country Community College
Some College (No Degree) from Human Services
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