Hannah Bentley

• Delivered exceptional customer service in high-volume waterfront dining environment, enhancing guest satisfaction and ensuring order accuracy.
• Multitasked efficiently in fast-paced setting, coordinating with kitchen and front-of-house staff to streamline shift operations.
• Resolved guest inquiries and concerns promptly, upholding strict standards for workplace organization and customer care.
• Utilized Point of Sale (POS) systems to accurately process cash, credit card, and digital transactions while maintaining balanced cash registers.

• Provided administrative support to agency staff, case managers, and department leadership, ensuring smooth operations in a busy public services environment.
• Greet visitors, manage front-desk reception, and handle multi-line phone inquiries, routing community members to appropriate social service programs.
• Managed incoming/outgoing mail and performed accurate data entry across agency databases while assisting with office supply ordering to maintain operational efficiency.
• Process, organize, and maintain sensitive client files, applications, and confidential records in strict compliance with state privacy regulations.
• Facilitated issuance of EBT cards through EBTEdge system, enhancing access to benefits for clients.
• Uses Microsoft Word/Excel, Google Workspace.

• Prepared, filed, and maintained office documents, invoices, client records, and daily production paperwork to support organizational operations.
• Provided administrative support to management and facility teams, enhancing operational efficiency through effective coordination of tasks.
• Reconciled bank statements, entered bills, and assisted with payroll using Quickbooks to maintain accurate financial records.

Monitored ice rink activities and facility areas, enforcing safety rules and managing emergency responses to maintain a clean environment.

• Processed admissions, skate rentals, and concessions using register and POS systems, ensuring balanced cash drawers.
• Welcomed patrons and answered phone inquiries about facility schedules and programs, providing exceptional customer service.
• Supported facility staff during community events, hockey events, and peak operating hours.