Hannah Bielski
Mattawan,MI
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Portage, MI
05.2018 - 06.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Office Manager
Farm Bureau Insurance Of Michigan
Mattawan, MI
08.2016 - 04.2018
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Assistant Manager
Family Dollar
Mattawan, MI
02.2016 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Server
Applebee's Neighborhood Grill & Bar
Excelsior Springs, MO
02.2014 - 05.2015
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05.2015
Skills
- Inventory Management
- Time Management
- Apple macOS
- Merchandising
- Staff Training
- Team Leadership
- Microsoft Outlook
- Staff Management
- Customer Service
- Policies and Procedures
- Goals and Performance
- Employee Motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
05.2018 - 06.2023
Office Manager
Farm Bureau Insurance Of Michigan
08.2016 - 04.2018
Assistant Manager
Family Dollar
02.2016 - 03.2017
Server
Applebee's Neighborhood Grill & Bar
02.2014 - 05.2015
High School Diploma -
Excelsior Springs High School