Hannah Boes

•Building and maintaining customer relationships, ensuring repeat business through exceptional service and product knowledge.

• Upselling drinks and food and promoting special offers, consistently meeting or exceeding sales targets.

• Collaborating with team members to create a positive and efficient work environment.

• Maintaining inventory, ordering supplies, and ensuring product availability.

• Developing a deep understanding of customer preferences, which helped tailor offerings and increase overall sales.

• Managed multiple orders and served customers efficiently in a fast-paced environment, ensuring high levels of customer satisfaction.

• Prioritized tasks in a high-energy environment, ensuring quick service without sacrificing quality.

• Quickly resolved conflicts or issues (with both customers and team members) to maintain a positive atmosphere and customer experience.

• Maintained accurate orders and cash handling while ensuring customers received the correct products in a timely manner.

• Quickly adapted to changing customer preferences and busy periods, staying focused and organized under pressure.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.