Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Bolam

Greenville,NC

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Highly creative and strives to bring positivity to every work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Target/Starbucks
10.2021 - 05.2023
  • Processed employee paperwork to maintain workforce and meet business demands
  • Handled bank deposits daily, ensuring timely and secure cash management
  • Provided excellent customer service, taking orders and processing payment efficiently
  • Maintained inventory and managed supply restocks to meet business demands
  • Updated boards with daily specials, using creative colors, writing styles and designs to catch customers’ eyes
  • Trained new employees

Shift Supervisor

Starbucks
08.2018 - 10.2021
  • Trained and supervised team members to ensure quality standards and work ethic
  • Provided excellent and efficient customer service to meet customer needs
  • Identified and resolved conflicts between co-workers to create more effective teamwork
  • Planned job task assignments to suit team member strengths and ensuring more efficient workflows
  • Managed cash intake using Point of Sale system
  • Created shift reports to maintain workflow and team organization
  • Managed inventory levels using company systems and guidelines to reduce loss.

Assistant Manager

Dunkin Donuts
02.2016 - 03.2019
  • Coordinated employee schedules to provide adequate coverage according to business demands
  • Maintained operational performance with skillful execution of opening and closing procedures
  • Interviewed and hired applicants to fit within the team and meet company standards
  • Trained and supervised employees, delegating tasks to appropriate staff members for optimal productivity
  • Organized professional development to maintain company standards amongst team members
  • Managed paperwork and bank reconciliations.

Education

A.S - Marketing and Retailing

Pitt Community College
Winterville, NC

Skills

  • Problem solving
  • Creativity
  • Software's: Microsoft Office (Word, Excel, Teams), Adobe Acrobat
  • Teaching/ training
  • Photography/ Art
  • Management
  • Retail sales
  • Time management
  • Communication
  • Multi-tasking

Certification

social media marketing

Timeline

Barista

Target/Starbucks
10.2021 - 05.2023

Shift Supervisor

Starbucks
08.2018 - 10.2021

Assistant Manager

Dunkin Donuts
02.2016 - 03.2019

A.S - Marketing and Retailing

Pitt Community College

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Hannah Bolam