Hannah Browning
Dunkin' Donuts
Kodak,TN
1
Certification
3
years of professional experience
I am enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am confident in tasks I have learned and will do them with excellence. I am a fast learner and pay attention to changes as well.
Work History
Barista
2 Years 1 Month- Constant engagement with customers
- Taking orders, using cash register, preparing drinks as a barista
- Customer service skills
- Personable and friendly with staff and customers
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Childcare Provider
10 Months- Maintained a clean and organized play area.
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Assisted with feeding infants and toddlers during meal times.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Attended professional development workshops to stay current on best practices in early childhood education.
Skills
Customer service
Lesson planning
Fast Learner
Attention to detail
Detail oriented
Great communication
Punctuable
Conflict resolution
Team collaboration
Time management
Effective communication
Policy and procedure enforcement
Problem-solving
Certification
CPR Certified
Timeline
Barista
Dunkin' Donuts
07.2024 - CurrentRead More
Childcare Provider
Lil Kings & Queens, LLC
09.2023 - 07.2024Read More