Hannah Bullard
Boone,NC
Summary
Dynamic professional with a proven track record in office administration and customer service, honed at Watagua County and with Anna Freiberg. Excelled in managing sensitive information and fostering client relationships, enhancing customer loyalty. Skilled in organization and verbal communication, adept at streamlining processes for efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
Watagua County
09.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Sales Associate
Anna Freiberg
06.2021 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Marketing
Appalachian State University
Boone, NC06-2027
High School Diploma -
East Forsyth High School
Kernersville, NC06-2023
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Calendar management
- Supply restocking
- Supply ordering
- Spreadsheet management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Secretary
Watagua County
09.2024 - Current
Sales Associate
Anna Freiberg
06.2021 - 08.2024
Bachelor of Science - Marketing
Appalachian State University
High School Diploma -
East Forsyth High School
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