Hannah Burrows
Clinton,SC
Summary
Enthusiastic Member Experience Representative with over 14 years of financial services experience seeking a new position within the company where I can showcase outstanding interpersonal skills to cultivate a team that consistently exceeds performance objectives.
Overview
13
13
years of professional experience
Work History
Member Experience Representative
Sharonview Federal Credit Union
Simpsonville, SC
11.2021 - Current
- Assists members with identifying their financial goals or needs by asking questions and offering solutions to build long lasting relationships.
- Provides feedback and best practices to peers to become more effective in offering solutions to members and provided outstanding member service.
- Participates in regular performance evaluations for continued growth.
Personal Banker
Wells Fargo
Clinton, SC
05.2014 - 11.2021
- Collaborated with branch team members to achieve individual and collective performance targets.
- Cross sold various banking products and services to new and existing customers to meet their financial goals.
- Applied product and procedural knowledge to mitigate and solve customers’ problems.
Service Manager
Wells Fargo
Clinton, SC
09.2011 - 05.2014
- Hired, trained, and supervised new teller staff to improve productivity and performance.
- Participated in regular meetings with upper management to discuss branch performance metrics and identify areas for improvement.
- Conducted regular performance evaluations for tellers, providing constructive feedback and coaching.
Education
Bachelor of Science in Business Administration - Marketing and Management
Lander University
12.2009
Skills
- Multitasking
- Goal oriented
- Decision-Making
- Excellent time management skills
- Dependable
- Customer Service
References
References available upon request.
Timeline
Member Experience Representative
Sharonview Federal Credit Union
11.2021 - Current
Personal Banker
Wells Fargo
05.2014 - 11.2021
Service Manager
Wells Fargo
09.2011 - 05.2014
Bachelor of Science in Business Administration - Marketing and Management
Lander University
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