Selena Inman
Oklahoma City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth and positivity.
Overview
8
8
years of professional experience
Work History
Member Experience Representative
Oklahoma’s Credit Union
Oklahoma City
10.2024 - Current
- Assisted members with account inquiries and transaction processing.
- Resolved member complaints efficiently and professionally.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Assisted branch manager in developing strategies for increasing sales performance.
- Trained new tellers on company policies and customer service standards.
Vault Teller
Liberty National Bank
Oklahoma City
10.2020 - 08.2024
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained, organized and stocked teller window areas.
- Maintained strict confidentiality of bank records and client information.
- Properly processed deposits, withdrawals and payments for different numbers of customers daily.
- Maintained friendly and professional customer interactions.
General Merchandise Expert/Asset Protection
Target
Moore
03.2018 - 10.2020
- Working with my team to give our guests the best experience
- Worked with customers to pack items according to specific desires and requirements.
- Conducted regular inventory checks to ensure stock accuracy.
- Recorded daily activities for inventory control while stocking designated items on shelves & displays.
- Greeted store customers and discussed needs.
- Organized backroom area according to company standards for easy access to inventory items.
- Operated forklift and pallet jack to transport heavy loads.
- Responded quickly and effectively to emergency situations as they arose.
- Investigated incidents of theft or fraud, documenting findings and taking corrective action when necessary.
- Monitored CCTV systems for potential threats or suspicious activities.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OKSkills
- Merchandising
- Client Communication
- Problem Solving
- Time Management
- Cash Control Guidelines
- Customer service and support
- Account management
- Multitasking Capability
Personal Hobbies
Photography, Backpacking, Volunteering
Timeline
Member Experience Representative
Oklahoma’s Credit Union
10.2024 - Current
Vault Teller
Liberty National Bank
10.2020 - 08.2024
General Merchandise Expert/Asset Protection
Target
03.2018 - 10.2020
High School Diploma -
Westmoore High School