Hannah Cafferello
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
IHOP
08.2010 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Manager
Dairy Queen
07.2007 - 08.2010
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Continuing Education - CNA 1
College of The Albemarle
Elizabeth City, NC07.2009
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06.2009
Skills
- Operations Management
- Strategic Planning Skill
- Employee Relations
- Business Operations Knowledge
- Employee Scheduling
- Workflow Coordination
- Menu Development
- Customer Relationship Management (CRM)
- Customer Retention
- Staff Management
- Food Safety and Sanitation
- Customer service
- Team leadership
- Human resources
- Conflict resolution
Timeline
Assistant General Manager
IHOP
08.2010 - Current
Shift Manager
Dairy Queen
07.2007 - 08.2010
Continuing Education - CNA 1
College of The Albemarle
High School Diploma -
Pasquotank County High School
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