Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Cansino

Aurora,CO

Summary

Proven leader in high-pressure environments, adept at enhancing guest satisfaction and team performance. At Marriott and Jeff Ellis Management, I excelled in customer service and emergency response, significantly improving staff efficiency and guest experience. Skilled in CPR/AED and fostering team collaboration, my focus on results and guest engagement drives operational excellence.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

5
5
years of professional experience

Work History

Host/Restaurant Hostess

Marriott
11.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Checked in with servers to confirm preparedness before seating customers.

Lifeguard Supervisor

Jeff Ellis Management
08.2019 - 09.2024
  • Improved staff performance through regular training sessions and skill assessments.
  • Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
  • Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
  • Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.

Education

Associate of Arts -

Community College of Aurora
Aurora, CO
12.2021

High School Diploma -

Veterans Memorial High School
Corpus Christi, TX
05.2019

Skills

Customer Service

Team Collaboration

Multitasking proficiency

Effective Time Management

Professional Appearance

First Aid Training

Greeting guests

Guest Engagement

AED Operation

Oxygen Administration

Team Management

Incident Reporting

Water rescue techniques

Reliability

Certified in CPR/AED

Timeline

Host/Restaurant Hostess

Marriott
11.2022 - Current

Lifeguard Supervisor

Jeff Ellis Management
08.2019 - 09.2024

Associate of Arts -

Community College of Aurora

High School Diploma -

Veterans Memorial High School

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Hannah Cansino