Isabel Gross
Beltsville
Summary
Dynamic administrative professional adept at managing tasks in fast-paced environments. Proven ability to support team operations through effective communication, organization, and customer service. Experience in coordinating activities and maintaining efficiency across diverse roles.
Overview
5
5
years of professional experience
Work History
Host/Restaurant Hostess
Olive Garden
Laurel
06.2025 - 07.2026
- Greeted and seated guests promptly in a warm, welcoming environment.
- Managed waitlists to enhance guest flow during peak hours, reducing wait times.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Coordinated with servers and kitchen staff to ensure smooth service operations.
- Trained new hosts on guest interaction procedures and best practices to improve service quality.
- Communicated effectively with team members to support restaurant operations seamlessly.
- Maintained cleanliness and organization of the host stand and dining area.
- Collaborated with departments to address operational needs, ensuring seamless service and support.
Teacher's Assistant
Northwood High School
03.2024 - 05.2024
- Assisted in classroom activities, provided tutoring, and reviewed student work to enhance understanding.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Organized books and materials to maintain an effective learning environment.
- Oversaw students during recess to ensure safety and promote positive interactions.
- Executed copying and organizing of classroom assignments to ensure accessibility for students.
City Seasonal Aide
Montgomery County Recreation Department
01.2022 - 04.2023
- Provided exceptional customer service to park visitors, addressing concerns and answering inquiries regarding park information.
- Positively engaged with customers and maintained professional appearance as company representative.
- Collaborated with team members to complete tasks, fostering a supportive and efficient work atmosphere.
- Maintained detailed records of completed tasks to enhance transparency in tracking department progress.
Volunteer
Recreational Centre
01.2021 - 05.2022
- Coordinated special events and programs to enhance community engagement.
- Organized and planned events to ensure enjoyable and seamless experiences for participants.
- Advocated for organization through community outreach efforts. while delivering essential services to the community.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Associate of Arts - Studio Art AFA
Montgomery College
Rockville, MD05-2027
Skills
- Customer service
- Telephone etiquette
- Organizational skills
- Event coordination
- Effective communication
- Collaborative teamwork
- Multitasking
- Computer skills
- Time management
- Critical thinking
Accomplishments
- Earned certification in [Classroom Aide Certificate of Completion.
References
- Alexa Silva
- Cynthia Balladares
- Sonja Quintinilla
Languages
- English
- Spanish
- ASL
Hobbies and Interests
- Drawing, printmaking, and mixed media art
- Photography and creative design
- Visiting museums and art galleries
- Fitness and strength training
- Spending time in nature
- Volunteering or working with children
Timeline
Host/Restaurant Hostess
Olive Garden
06.2025 - 07.2026
Teacher's Assistant
Northwood High School
03.2024 - 05.2024
City Seasonal Aide
Montgomery County Recreation Department
01.2022 - 04.2023
Volunteer
Recreational Centre
01.2021 - 05.2022
Associate of Arts - Studio Art AFA
Montgomery College