Hannah Catt
Meridian,ID
Summary
Energetic, safety-oriented Flight Attendant with innate ability to work with multicultural populations in fast-paced, high-stress environments. Known for having upbeat and positive attitude, friendly demeanor and helpful disposition. Disciplined quick learner committed to putting customer safety first, while meeting personal needs and requests. Servsafe and CPR certified, with demonstrated strengths in problem solving and attention to details.
Overview
9
9
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
07.2022 - Current
- Ensured safety and comfort of upwards of passengers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance,.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to upwards of 300 passengers per day.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Advised passengers of flight regulations to maximize safety and security.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Host Manager
Chandlers Steakhouse
12.2018 - 05.2022
- Fielded dozens of phone calls per day, making reservations, answering guest questions, and providing reassuring information regarding COVID-19 concerns. Resolved guest conflicts via phone and in person.
- Supervised and trained team of hosts, instructing them on how to use in-house technology, and Open Table reservation website, follow proper hospitality etiquette, and maintain restaurants high ranking in Forbes.
- Managed restaurant floor plan to accommodate guest requests, coordinating server sections to optimize service while maximizing capacity without sacrificing safety and comfort of both guests and employees.
- Remained calm and warm throughout stressful periods, confidently delegating tasks to hosts during peak times, while maintaining effective communication with management.
- Delivered exceptional service to all guests in fine dining establishment, built special rapport with VIP guests, and processed cash and credit transactions efficiently.
- Kept staff up to date on menu changes and room service order policies. Ensured that high standards were maintained while demonstrating specific, detail oriented language and personal presentation.
Swing Manager Trainee
McDonald's
06.2014 - 06.2017
- Promoted quickly from crew member to crew trainer and ultimately to management team. Ascertained how to train crew by understanding individual learning styles and remaining patient while explaining procedures.
- Oversaw shifts and demonstrated leadership skills such as organization, clear communication, and awareness of customer experience. Excelled at customer interactions, cash handling, and maintaining clean work environment.
Education
High School Diploma -
Centennial High School
Boise, ID05.2016
Skills
- Passenger Documentation
- Federal Aviation Regulation and Compliance Monitoring
- Medical Emergency Response
- Marketing
- Schedule Management
Timeline
Flight Attendant
SkyWest Airlines
07.2022 - Current
Host Manager
Chandlers Steakhouse
12.2018 - 05.2022
Swing Manager Trainee
McDonald's
06.2014 - 06.2017
High School Diploma -
Centennial High School
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