Hannah Cayea
Operations & Customer Experience Specialist
Lake Wales,FL
Summary
Highly adaptable professional with a strong technical aptitude and a track record of optimizing complex workflows. Experienced in managing high-volume operations, from providing real-time technical support for a fleet of 80+ drivers to developing software-based protocols that improved accuracy and efficiency. Bilingual (English/C1 Spanish) with a unique ability to bridge the gap between technical systems and user needs. A proactive problem-solver and quick learner committed to operational excellence and a "willing to work" approach in high-stakes environments.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Field Representative (Merchant Services)
Mosaic (Discover Financial Services)
10.2025 - Current
- Conduct on-site merchant audits for a global financial brand to verify payment acceptance and brand compliance across assigned territories.
- Identify and log technical details of Point-of-Sale (POS) systems, including terminal types and payment processors, to ensure smooth transaction workflows.
- Boost brand visibility by assessing signage needs and setting up new marketing materials and decals at diverse business locations.
- Submit accurate field reports and merchant feedback using digital tools to provide the corporate office with real-time updates on market conditions.
Dispatch Logistics Coordinator
Amazon Delivery Service Partner
Bellingham, MA
09.2019 - 01.2023
- Directed daily dispatch, real-time routing, and driver scheduling for a fleet of 80+ vehicles using the Amazon CORTEX system to ensure 100% route completion and peak efficiency.
- Managed full-cycle hiring and safety protocols, including conducting interviews, auditing accident/injury reports for insurance standards, and overseeing fleet maintenance to avoid regulatory fines.
- Served as the primary bilingual lead and technical support, utilizing Netrodyne safety data to provide direct driver coaching while troubleshooting handheld systems to resolve real-time operational delays.
- Occasionally operated DOT-regulated Step Vans for high-volume routes, maintaining strict adherence to federal safety regulations and cargo security protocols.
Mailroom Processing Agent
RICOH USA (Brown University)
Providence, RI
07.2018 - 11.2019
- Developed and implemented a new logging protocol within Ricoh's internal software that became the standard procedure for the entire team.
- Handled high-volume domestic and international shipments, keeping precise digital logs for a major university account.
- Guided customers through customs regulations and shipping standards to ensure legal and postal compliance.
- Maintained detailed audit trails for sensitive, high-value packages, ensuring security from intake to delivery.
Rideshare Driver
Independent Contractor – Logistics & Transportation
Boston, MA
01.2023 - 12.2025
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Apply time management, navigation, and customer service skills to ensure safe and efficient daily operations.
- Demonstrate accountability and independent decision-making in a fast-paced service environment.
Warehouse Associate
Amazon Logistics
Milford, MA
12.2017 - 04.2018
- Sorted and staged high-volume inventory with 99%+ accuracy using digital scanning protocols.
Commercial Delivery Specialist (DOT)
Amazon Delivery Service Partner
Milford/Bellingham, MA
09.2019 - 09.2021
- Operated DOT-regulated Step Vans to complete high-volume delivery routes, maintaining a consistent record of on-time performance and road safety.
- Managed detailed vehicle inspection logs and digital delivery records to ensure 100% compliance with federal safety regulations and company standards.
- Resolved real-time logistical and technical challenges independently, ensuring daily targets were met even when faced with unexpected delays or equipment issues.
- Maintained high-quality performance ratings by strictly adhering to safety protocols and timing expectations in a fast-paced environment.
Education
High School Diploma -
Quaboag Regional High School
06-2016
Skills
- Field Auditing & Compliance
- Customer Service
- Bilingual Communication & Interpretive Support
- Data Integrity
- Operations & Logistics Management
- Accurate Reporting
- Technical Troubleshooting
- Systems Support
Timeline
Field Representative (Merchant Services)
Mosaic (Discover Financial Services)
10.2025 - Current
Rideshare Driver
Independent Contractor – Logistics & Transportation
01.2023 - 12.2025
Dispatch Logistics Coordinator
Amazon Delivery Service Partner
09.2019 - 01.2023
Commercial Delivery Specialist (DOT)
Amazon Delivery Service Partner
09.2019 - 09.2021
Mailroom Processing Agent
RICOH USA (Brown University)
07.2018 - 11.2019
Warehouse Associate
Amazon Logistics
12.2017 - 04.2018
High School Diploma -
Quaboag Regional High School