Hannah Clark
Knoxville,TN
Summary
Polished, friendly and solution-oriented Customer Relations Specialist with over 18 years of experience in service and support. Successfully works as part of a team to reach personal and business goals while remaining dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
Regal Cinemas
Knoxville, TN
06.2023 - Current
- Provide customer service to an array of guests regarding order status and fulfillment details related to their subscriptions
- Learn and utilize internal systems to facilitate and resolve customer issues, including, RCC Admin, Sprout, CineMaster, Braintree, Microsoft Office & Teams, etc
- Support theatre management staff while simultaneously resolving customer issues effectively
Center Manager
European Wax Center
Knoxville, TN
12.2022 - 03.2023
- Used strong issue resolution and communication skills to cultivate and strengthen lasting guest relationships
- Trained and supervised staff on proper customer service techniques and product knowledge
- Oversaw inventory control for retail products and supplies
Flight Attendant
Delta Air Lines, Inc
Knoxville, TN
03.2015 - 11.2022
- Administered and coordinated emergency procedures or care, enhancing onboard safety
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security
- Provided in-flight service including food and beverage service to passengers
Office Management
Staffsource
Atlanta, GA
04.2014 - 05.2015
- Streamlined office policies and procedures to ensure execution of all senior management objectives
- Oversaw multiple divisions’ needs to ensure project management flow and on-time deliverables
- Utilized office management software and systems for streamlined operations and data management
Education
Bachelor of Science - Exercise Physiology
Kennesaw State University
Kennesaw, GA05.2012
Skills
- Theatre Support
- Brand Promotion
- Customer Relations
- Teamwork and Collaboration
Timeline
Customer Relations Specialist
Regal Cinemas
06.2023 - Current
Center Manager
European Wax Center
12.2022 - 03.2023
Flight Attendant
Delta Air Lines, Inc
03.2015 - 11.2022
Office Management
Staffsource
04.2014 - 05.2015
Bachelor of Science - Exercise Physiology
Kennesaw State University
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