Hannah Cobb
Taylors,SC
Summary
Dynamic and guest-focused professional with experience at Holiday Inn Express Hotel, adept at replenishing supplies and managing guest relations. Proven ability to enhance customer satisfaction through efficient multitasking and proactive service. Skilled in greeting guests and stock management, with a knack for quickly resolving issues to ensure an exceptional guest experience.
Overview
7
7
years of professional experience
Work History
Breakfast Attendant
Holiday Inn Express Hotel
06.2024 - 10.2024
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Crew Member
Wendys Fast Food
01.2023 - 04.2024
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Bakery and Deli Clerk
Walmart
03.2018 - 05.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
Education
GED -
Greenwood Adult Education
Greenwood, SC09-2024
Skills
- Greeting guests
- Replenishing supplies
- Guest Relations
- Table Bussing
- Stock replenishment
- Efficient multitasking
Timeline
Breakfast Attendant
Holiday Inn Express Hotel
06.2024 - 10.2024
Crew Member
Wendys Fast Food
01.2023 - 04.2024
Bakery and Deli Clerk
Walmart
03.2018 - 05.2019
GED -
Greenwood Adult Education
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