Hannah Coleman
Baltimore,MD
Summary
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work History
Office Assistant ll
MedStar Health
Baltimore, MD
11.2024 - Current
- Assists with patient registration systems, and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems.
- Performs insurance verification and coordinates services/authorizations for patients and collects co-payments and performs daily cash receipt responsibilities
- Runs daily and weekly EMR administrative reports for clinic; manages 'At a Glance Alerts' and reports in EMR systems; manages/reconciles reports (not in EMR) (Task List, Unbilled Report, etc.).
- Monitors and handles case management for patients in the EHR system.
- Demonstrates the ability to successfully train and oversee team members.
- Directs, guides, and mentors Office Assistants to carry out tasks created by administrative leadership and clinical leadership.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word,
Patient Services Coordinator
MedStar Health
Charlotte Hall, Maryland
05.2023 - 11.2024
- Managed payment processing, including collecting and documenting co-pays and deductibles, while ensuring accurate demographic and insurance information during patient check-in and check-out procedures.
- Coordinated patient flow to optimize efficiency in a fast-paced environment, adapting to variable patient volumes and providing support to team members.
- Handled over 50 calls per day, offering telephone triage, prioritizing urgent requests, and utilizing technology to disseminate messages promptly.
- Collaborated with colleagues and healthcare providers to communicate critical information, ensuring a seamless and positive patient experience.
- Utilized EHR systems, including IDX and Cerner, to schedule appointments and accurately document patient information in charts.
- Demonstrated excellent communication and interpersonal skills while addressing patient inquiries and resolvi
Business Office Associate
Outpatient Imaging Affiliates
Washington, DC
01.2023 - 05.2023
- Manages the intake of over 90 patients per day into the practice, verifies insurance and explains patient responsibility to patients; collects copayment prior to care.
- Updates and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patient charts.
- Schedules appointments including follow up and referral appointments. Completes requisitions for tests.
Clinical Assistant
Solid Mammography
Washington, DC
07.2021 - 01.2023
- Accurately screening patients before an exam to ensure safety before imaging.
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification.
- Completely and accurately register patients including input of demographic and insurance information into our eRAD (Radiology Information System) and verifying accuracy of existing information.
Senior Plasma Center Technician
Biolife Plasma Services
Riverdale Park, Maryland
10.2020 - 07.2021
- Collected and processed plasma samples following safety protocols.
- Performed routine maintenance and calibration of plasma center equipment.
- Monitored donor vital signs during the donation process and reported any irregularities to the medical staff immediately.
- Assisted with training new technicians in proper phlebotomy techniques, safety protocols, and donor screening procedures.
Education
Leonardtown High School
Leonardtown, MDSkills
- Electronic medical records
- Insurance verification
- Patient scheduling
- Data entry
Timeline
Office Assistant ll
MedStar Health
11.2024 - Current
Patient Services Coordinator
MedStar Health
05.2023 - 11.2024
Business Office Associate
Outpatient Imaging Affiliates
01.2023 - 05.2023
Clinical Assistant
Solid Mammography
07.2021 - 01.2023
Senior Plasma Center Technician
Biolife Plasma Services
10.2020 - 07.2021
Leonardtown High School