Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Hannah Collins

Panama City,FL

Summary

Expert in cash handling and exceptional customer service, demonstrating reliability and a strong work ethic. Achieved significant improvements in guest engagement and efficiency, fostering repeat business through personalized service and effective problem-solving. Motivated, with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Confident in navigating touchy customer issues. Fast and dedicated learner.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden - Darden Restaurants
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Summer Enrichment Teacher

Eastside Baptist Church
06.2021 - 08.2023
  • Motivated students through personalized attention, fostering a growth mindset and celebrating individual achievements.
  • Promoted a culture of inquiry within the classroom by encouraging students to ask questions, think critically, and explore multiple perspectives on topics of study.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles, ensuring equitable access to content for all students.
  • Provided feedback, guidance and support to students on participation and performance.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.

Box Office Attendant

Chipola College
02.2022 - 05.2022
  • Accurately processed cash and credit card transactions, maintaining proper accounting records.
  • Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
  • Educated patrons on theater policies, promoting a safe and enjoyable entertainment environment.
  • Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
  • Effectively resolved customer issues through clear communication and problem-solving skills.
  • Balanced daily cash drawers, ensuring accurate financial reporting and accountability.
  • Assisted patrons with special needs, ensuring a positive and inclusive experience for all.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Arts - Professional Communications

Florida State University
Panama City, FL
12.2024

Skills

    Strong Work Ethic

    Exceptional Customer Service

    Reliability and Punctuality

    Cash Handling

    Guest Engagement

    Safe Food Handling

    Menu Memorization

    Service Prioritization

    Sales Expertise

    Suggestive Selling

    Positive Attitude

    Patience and Empathy

Accomplishments

    I was awarded both a ServSafe and Food Safety Management certificate in high school. I graduated with honors from High School, and as a National Honors Society member. I completed a social media internship for the Salvation Army of Panama City, FL.

Additional Information

I am a driven person, with a desire to succeed and excel in everything I do. I am in my last semester of college and I am looking for a job with relatively flexible hours.

Timeline

Server

Olive Garden - Darden Restaurants
09.2023 - Current

Box Office Attendant

Chipola College
02.2022 - 05.2022

Summer Enrichment Teacher

Eastside Baptist Church
06.2021 - 08.2023

Bachelor of Arts - Professional Communications

Florida State University

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Hannah Collins