Hannah Contreras

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
• Managed returns and exchanges, maintaining professionalism while adhering to company policies.
• Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
• Developed strong relationships with customers through active listening, empathy, and understanding their needs.
• Increased store revenue with proactive upselling of products and promotions to customers.
• Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
• Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.

• Enhanced client satisfaction by providing personalized skincare treatments.
• Conducted skin analyses for identifying client's specific needs.
• Performed facial treatments to promote healthy skin.
• Provided waxing services for smooth, hair-free skin.
• Delivered exceptional service, ensuring a relaxing and rejuvenating experience.
• Maintained cleanliness of treatment areas to ensure client safety.
• Conducted facial and body treatments for rejuvenating skin.
• Managed appointment scheduling to maximize client treatment time.
• Performed microdermabrasion treatments for smoother skin texture.
• Enhanced treatment results with use of appropriate skincare technology.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Sterilized equipment for patient treatments.
• Advised clients on proper home-care regimens.
• Stocked treatment rooms with proper supplies.
• Enhanced spa revenue through upselling additional services and retail products during consultations.

Employed (May 2022-August 2022) + Winter break (December 2022-January 2023)

• Package and ship UPS Packages
• Processed Amazon Returns
• Assigned and managed customer mailboxes
• Distribute mail and packages
• Insured customer relations in precisely packaging and processing shipments of priority
• Understanding and implementing shipment rules and regulations
• (Peiodically assisted as back-up manager on site)- balancing and closing out registers-organized and cleaned store daily-remedied issues and conflicts among workers using negotiation and active listening.

• Assisted customers with locating products, ensuring a positive shopping experience.
• Maintained cleanliness of store aisles and displays to provide an inviting atmosphere.
• Organized merchandise on shelves to improve product visibility and accessibility.
• Conducted inventory checks to ensure accurate stock levels were maintained.
• Enhanced customer satisfaction by addressing inquiries promptly and professionally.
• Processed customer transactions efficiently, reducing waiting times at checkout.
• Assisted in setting up promotional displays for maximizing sales opportunities.
• Improved customer retention by providing personalized service and product recommendations.

• Assisted with light housekeeping duties
• Prepared meals and snacks for four young boys based on dietary guidelines.
• Administered daily medication to one of the boys
• Developed strong communication with parents to provide updates on boys progress, needs, and achievements.
• Supported boys in play activities, meals, and snacks, hygiene and socialization.
• Assisted in boys daily chores (i.e. pet responsibilities, tidying up bedrooms, laundry, kitchen clean-up, bathroom clean-up
• Organized indoor and outdoor playtime activities