Hannah Cooper
Enumclaw,WA
Summary
Diligent Front Office Associate with experience in administrative management. Adept in customer service, staff management and inventory control. Methodical and detail-oriented with 6 years accumulated experience in team leadership. Knowledge of efficient office coordination with commitment to effective collaboration. Detail-oriented, organized and enthusiastic team player who works to support group efforts to meet critical deadlines. 3 years of experience in data organization, proofreading and word processing.
Overview
18
18
years of professional experience
Work History
Front Office Associate
Diversified Plastics West, LLC (DP WEST)
Enumclaw, WA
01.2023 - Current
- Leveraged vendor partnerships to expedite order processing during periods of high demand or tight deadlines.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in Quickbooks to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created purchase orders and tracked shipments to avoid missed or delayed orders
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, and emails, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Office Administrator
Julie Iunker Wealth Manager
Enumclaw, WA
09.2021 - 12.2022
- Handled scheduling (client/vendor appointments, conferences, client appreciation events)
- Assisted in communication with life insurance, annuity and retirement vendors to fulfill client needs
- Provided basic technical support
- Managed client accounts (receiving/delivering funds, relaying investment orders, initiating account transfers)
- Fulfilled client requests using broker specific financial software
- Used Excel and Word (for periodic client reports & correspondence).
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Edited documents to improve accuracy of language, flow, and readability.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Paraprofessional
Mill Pond Elementary
Yelm, WA
09.2018 - 08.2021
- Ran school Help Desk to assist parents and students with basic technology and login issues.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Provided valuable feedback on instructional practices, contributing to continuous improvement efforts within the school community.
- Helped teachers manage bus loading and unloading.
LS Starbucks Barista / Manager
Safeway
Yelm, WA
11.2010 - 11.2018
- Maximized employee morale and corrected performance issues according to established standard
- Maintained a professional tone of voice and words at all times, including during peak rush hours
- Provided constructive suggestions and encouragement to employees
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised baristas to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
LS Starbucks Barista
Safeway
Enumclaw, WA
06.2006 - 10.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Skills
- Problem-solving
- Research and analysis
- Scheduling and calendar management
- Multitasking and Organization
- Data Collection
- Customer Service
- Microsoft Outlook, Word, and Excel
- Multi-line telephone operation
- Data Entry
- Conflict Resolution
Timeline
Front Office Associate
Diversified Plastics West, LLC (DP WEST)
01.2023 - Current
Office Administrator
Julie Iunker Wealth Manager
09.2021 - 12.2022
Paraprofessional
Mill Pond Elementary
09.2018 - 08.2021
LS Starbucks Barista / Manager
Safeway
11.2010 - 11.2018
LS Starbucks Barista
Safeway
06.2006 - 10.2010