HANNAH COTTER
San Antonio,Texas
Summary
Sales and Project Management professional with strong communication skills and a focus on client needs. Proven track record in delivering exceptional customer service and developing innovative solutions that enhance loyalty and retention. Recognized for consistently exceeding sales and revenue targets through creativity and resourcefulness.
Overview
11
11
years of professional experience
Work History
Residential Market Representative
Cambria
San Antonio, TX
03.2025 - Current
- Enhanced client relationships by providing personalized market insights and tailored product recommendations.
- Utilized advanced problem-solving abilities to identify innovative solutions for clients, resulting in increased customer satisfaction and return business.
- Boosted sales performance through strategic territory management and targeted prospecting efforts.
- Delivered engaging presentations to clients, showcasing the value of products and services offered.
- Prioritized client needs in order to build lasting relationships that resulted in greater loyalty.
- Improved brand awareness through social media marketing, sponsoring, attending, and assisting with event planning.
SALES REPRESENTATIVE/ MARKETING MANAGER
JM Design Group + Stone Masters + HydroShield
San Antonio, TX
08.2024 - 11.2024
- Increased sales by building strong relationships with key clients, maintaining great relationships with existing clients, and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Put together estimates, specifications and other project documents.
- Assists with managing Installation, Production and Template schedules for company.
- Exceptional product knowledge of different types of stone (i.e. Natural Stone, Quartz, and Porcelain)
- Supported manager by completing projects and problem resolution under tight budgets and schedule demands.
- Improved brand visibility by increasing the number of reviews on Google and engaging social media content.
PROJECT MANAGER/ SALES REPRESENTATIVE
Sublime Custom Stone
San Antonio, TX
10.2019 - 08.2024
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Successful with generating leads into customers
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
SALES CONSULTANT
Your CBD Store
San Antonio, TX
04.2019 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions, and maintained inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
LEASING AGENT
Churchill Forge Properties
San Antonio, TX
12.2018 - 04.2019
- Toured the property with prospective tenants and provided a wealth of information regarding its key features.
- Successful development of leads to residents
- Oversaw tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference, and credit checks as part of screening process of prospective tenants.
- Marketed property to local businesses through collateral, emails, and phone calls.
SHIFT LEAD
Flame Boiler
Bakersfield, CA
11.2017 - 10.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs.
WAITRESS & CATERING
Mossman's Coffee Shops and Catering
Bakersfield, CA
03.2015 - 09.2017
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
Education
Associate of Arts - Business Administration And Management
Northwest Vista College
San Antonio, TX06.2027
Skills
- Project Management
- Project Estimation
- Flexible and adaptable
- Goal Oriented
- Attention to detail
- Great at planning
- Bluebeam
- Skilled relationship-builder
- Creative
- Problem solver
- Excellent verbal and written communication
- MS Office Suite, Adobe, and QuickBooks
Hobbies and Interests
Working out & maintaining a healthy lifestyle., Design & event planning., Attending concerts & comedy shows.
Timeline
Residential Market Representative
Cambria
03.2025 - Current
SALES REPRESENTATIVE/ MARKETING MANAGER
JM Design Group + Stone Masters + HydroShield
08.2024 - 11.2024
PROJECT MANAGER/ SALES REPRESENTATIVE
Sublime Custom Stone
10.2019 - 08.2024
SALES CONSULTANT
Your CBD Store
04.2019 - 09.2019
LEASING AGENT
Churchill Forge Properties
12.2018 - 04.2019
SHIFT LEAD
Flame Boiler
11.2017 - 10.2018
WAITRESS & CATERING
Mossman's Coffee Shops and Catering
03.2015 - 09.2017
Associate of Arts - Business Administration And Management
Northwest Vista College