Hannah Lester
Spokane Valley,WA
Summary
Team focused and reliable professional that takes pride in providing excellent customer service and creating positive experiences. Skilled in anticipating customers needs, resolving complaints, and remaining guest focused. Maintains a bright and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Waitress
Hops N Drops
2016.05 - Current
- Increased repeat business by cultivating relationships with guests and providing memorable dining experiences.
- Handled high-pressure situations calmly with composure, and poise maintaining excellent service standards.
- Thorough menu knowledge and sufficiently answering questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured compliance with health regulations by continued cleanliness of work areas, utensils, and equipment.
- Handled customer complaints diplomatically, working towards satisfactory solutions.
- Proven ability to learn quickly and adapt to new situations.
Waitress
Holman Gardens Retirement Home
2013.08 - 2016.10
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for residents.
Education
Spokane Community College
Spokane, WAHigh School Diploma -
Central Valley High School
Spokane Valley, WA2014
Skills
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Customer Service
- Team Collaboration
- Strong Multitasking
- Conflict and Complaint Resolution
- Reliable and Responsible
- Calm Under Pressure
Timeline
Waitress
Hops N Drops
2016.05 - Current
Waitress
Holman Gardens Retirement Home
2013.08 - 2016.10
Spokane Community College
High School Diploma -
Central Valley High School
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