Hannah Crookston
Server
Los Angeles,CA
Summary
Talented server with strong skills in customer service that enable connection with clients, in addition to enjoying teamwork. Very organized. Exercise a positive mentality and always handle any situation with the utmost professionalism. Composed under pressure. Adaptable and committed.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Server
Theía
Los Angeles, CA
01.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Successfully turned all tables within 90 minute time limit.
- Mastered POS system to place orders, manage bills and table accommodations efficiently and accurately.
- Provided above and beyond personalized service for clients by elevating their experience through attention to detail.
Server
EP&LP
Los Angeles, CA
10.2021 - 02.2022
- Cultivated warm relationships with regular customers.
- Managed high volumes of credit cards and tabs to close out clients accurately.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Fogo De Chao
Los Angeles, CA
01.2020 - 01.2022
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
- Delivered exceptional service in fast-paced, high-volume environment.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Business Office Representative
Classic Gutter Systems
Galesburg, MI
09.2018 - 11.2020
- Fostered continuous brand loyalty by providing quality customer service over telephone.
- Received, constructed, and registered high-cost customer orders.
- Distribution; created shipping labels, processed shipments, tracked inventory stock accordingly.
Server
Zazios
Kalamazoo, MI
12.2018 - 12.2019
- Served guests, prepared checks, and collected payments in timely fashion.
- Anticipated and fulfilled guests' needs and requests.
- Executed daily menu presentation and shared distinguished knowledge of gourmet menu items.
Education
Master of Arts - Cosmetology
Aveda Institute Los Angeles
Los Angeles, CA 04.2021 - Current
High School Diploma -
Gull Lake High School
Richland, MI 09.2016 - 06.2019
Skills
Point of sale operation
Bill computation
Menu memorization
High-volume dining
Balance and carry high volume trays
Certification
Food Handlers Certification
Timeline
Server
Theía
01.2022 - Current
Server
EP&LP
10.2021 - 02.2022
Master of Arts - Cosmetology
Aveda Institute Los Angeles
04.2021 - Current
Server
Fogo De Chao
01.2020 - 01.2022
Server
Zazios
12.2018 - 12.2019
Business Office Representative
Classic Gutter Systems
09.2018 - 11.2020
High School Diploma -
Gull Lake High School
09.2016 - 06.2019