Hannah Dauphinais
Summary
Dynamic professional with a proven track record at Yankee Candle, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved operational efficiency. Skilled in money handling and staff supervision, consistently fostering a positive work environment while achieving performance goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Yankee Candle
2025.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
Spencer's Gifts
2024.10 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Ramp Worker
UPS Worldport
2021.09 - 2024.09
- Strengthened teamwork dynamics by assisting colleagues with tasks as needed, fostering a collaborative workplace environment on the ramp.
- Upheld company reputation for punctuality through diligent work habits that minimized delays caused by slow or disorganized ramp operations.
Package Handler
UPS Worldport
2020.07 - 2021.09
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Food Service Supervisor
SUBWAY®Restaurants
2018.06 - 2020.07
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Education
Nursing Science
JCTC
Louisville, KYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Workload management
- Conflict resolution
- Sales strategies
Timeline
Assistant Manager
Yankee Candle
2025.01 - Current
Sales Associate
Spencer's Gifts
2024.10 - Current
Ramp Worker
UPS Worldport
2021.09 - 2024.09
Package Handler
UPS Worldport
2020.07 - 2021.09
Food Service Supervisor
SUBWAY®Restaurants
2018.06 - 2020.07
Nursing Science
JCTC