Hannah Dawes
Huber Heights
Summary
Experienced and customer-focused banking professional with 9 years of progressive experience in financial services, including teller operations, customer relationship support, call center banking, and loan processing. Known for strong people skills, professional phone etiquette, and delivering tailored financial solutions. Excels in time management, teamwork, and resolving customer concerns with empathy and efficiency. Over these 9 years I’ve also learned how to understand what products my customers needed to have in order to have their needs met.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work History
Loan Officer
Wright-Patt Credit Union
Dayton
02.2023 - 07.2025
- Guided members through loan application processes, including personal, auto, and home loans
- Reviewed credit reports and financial documents to assess member eligibility
- Provided education on loan products and repayment options tailored to individual financial goals
- Maintained strong relationships with members, resulting in high referral and retention rates
- Collaborated with internal departments to ensure efficient loan approvals and closings
Call Center Associate
First Financial Bank
Terre Haute
09.2016 - 02.2023
- Managed high-volume inbound calls assisting customers with account information, fraud inquiries, and digital banking issues
- Delivered fast, accurate support while maintaining compliance with bank policies
- Recorded detailed call logs and outcomes using internal CRM systems
- Maintained consistently high customer satisfaction scores and call resolution metrics
Customer Service Representative (CSR)
First Financial Bank
Terre Haute
- Opened and maintained new customer accounts, including checking, savings, CDs, and IRAs
- Assisted clients with account inquiries, debit card issues, and product selection
- Resolved escalated customer concerns with professionalism and empathy
- Promoted cross-selling of bank services, contributing to team performance goals
Bank Teller
First Financial Bank
Terre Haute
- Handled daily cash transactions, deposits, and withdrawals with precision
- Balanced cash drawer with zero discrepancies over multiple audit periods
- Delivered prompt and courteous service to all customers
- Referred customers to bank products and services aligned with their financial needs
Education
Northview High School
Brazil, INSkills
- Customer Service
- Time Management
- People Skills
- Phone Etiquette
- Team Player
- Loan Origination & Processing
- Banking Operations & Compliance
- Call Center Support
- Account Management
- Conflict Resolution
Timeline
Loan Officer
Wright-Patt Credit Union
02.2023 - 07.2025
Call Center Associate
First Financial Bank
09.2016 - 02.2023
Customer Service Representative (CSR)
First Financial Bank
Bank Teller
First Financial Bank
Northview High School