Hannah DeGeorge
Ponte Vedra Beach,FL
Summary
I currently work at Landstar Transportation Logistics full time (remote) and continue to work at Publix 3 nights a week. I am looking to grow my knowledge, experience and education above and beyond. I am a highly motivated, ambitious and passionate, friendly customer service representative with over 15 years experience in cash handling, customer service, reconciling tills, researching and fixing errors in accounting applications and cash handling. I have 3 years of experience as a Revenue Research representative for Landstar Transportation Systems. I research discrepancies of invoice processes between our agents, customers and Landstar. I am the liaison between departments to find and fix the errors. I am a very motivated person with a great work ethic and one hundred percent dependable.
Overview
18
18
years of professional experience
Work History
REVENUE RESEARCH REPRESENTATIVE
Landstar Transportation Logistics
2021.10 - Current
- My team and I research the various billing methods different companies use and draft billing exceptions for our agents to sign
- We make sure the customers accounts are correctly set up per their invoicing standards to prevent a backlog of invoices
- We offer premier customer service to our agents as well as our customers, ensuring they get the best care and fastest resolution for their current issue.
- Create spreadsheets in Excel for various projects assigned
- Assist in auditing and releasing EDI bills for large corporations, ensuring the correct customer specifications are entered
- Review statement invoices to ensure accuracy for UPS and other companies.
CUSTOMER SERVICE STAFF
Publix Super Markets Inc
2006.07 - Current
- Educated customers on special pricing opportunities and company offerings
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Mentored new employees on procedures and policies to maximize team performance
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Reconciled tills
- Handled lottery and Western Union sales in the front office
- Close the back office, which consists of reconciling all of the daily tills, as well as safe balancing and making the days deposits.
- Assist customers using eWic, our point of sale systems, EBT and any issues related to cash. I.e; money orders, Western Union pays and sends, gift card issues, check verification and cashing. Provided research tracers for gift cards and debit/credit issue should the need arise.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06.2000
Skills
- Microsoft Office
- Team Collaboration
- Relationship Building
- Billing Resolutions
- Problem Solving
- Microsoft Excel
- Customer Service
- Process Documentation
- Computer Proficiency
- Problem-Solving
Initials
HD
Timeline
REVENUE RESEARCH REPRESENTATIVE
Landstar Transportation Logistics
2021.10 - Current
CUSTOMER SERVICE STAFF
Publix Super Markets Inc
2006.07 - Current
High School Diploma -
Allen D Nease Senior High School
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